ST. LOUIS, Aug. 15, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that it ranked twelfth in this year's Global Outsourcing 100® list, maintaining its leading position among the world's 100 best outsourcing service providers across all industries. The Global Outsourcing 100® list is compiled annually by the International Association of Outsourcing Professionals® (IAOP®).
For the second consecutive year, Amdocs was also among the top 10 providers supporting the entertainment and media industry, in the top 10 outsourcing service providers in Southeast Asia, and among the top 20 in the United States and Europe. Amdocs has been named among the world's 100 top outsourcing providers by the IAOP for the past six years.
A 30-year leader in the communications space, with a business model that covers systems, services and operational capabilities, Amdocs offers its managed services customers accountability and expertise which are unique in supporting their highly complex systems and operational environments. Since the beginning of the fiscal year, Amdocs has signed new managed services agreements to support more than 100 million subscribers at service providers in Europe, Asia and Latin America, including a new, five-year managed services agreement with TIM Brasil announced earlier this month. Overall, Amdocs has managed services agreements in place to support a total of more than 500 million subscribers globally.
"In today's economy, it is more important than ever for companies that choose to outsource parts of their operations to be able to easily identify and select the right company for their outsourcing needs," said IAOP Chairman, Michael Corbett. "The Global Outsourcing 100 list is essential for companies that are looking for proven leaders and rising stars in the outsourcing industry."
"With heightened competition from agile new entrants, service providers face increasing pressure to offer a differentiated customer experience, while reducing costs through operational excellence," said Brian Shepherd, Amdocs group president. "They are looking for a managed services partner who can commit to business outcomes beyond cost reduction, such as faster time to market for new offerings and better customer service levels."
The 2012 Global Outsourcing 100 list was published in a special advertising feature produced by IAOP in the July 23 FORTUNE 500 issue of FORTUNE® magazine and provides a benchmark for overall outsourcing excellence across industries. Companies are judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities. The selection process also takes into consideration such factors as employee education, training, and commitment to community development.
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The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 112,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit http://www.IAOP.org.
About The Global Outsourcing 100
The International Association of Outsourcing Professionals® (IAOP®) is in its seventh year of compiling its annual ranking of the world's best outsourcing service providers and advisors – The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list in 2009, The World's Best Outsourcing Advisors.
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today's leaders, but tomorrow's rising stars.
For 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our Form 6-K furnished for the second quarter of fiscal 2012 on May 15, 2012.