American Airlines Announces Customer Service Leadership Appointments

Mar 12, 2015, 15:58 ET from American Airlines Group

FORT WORTH, Texas, March 12, 2015 /PRNewswire/ -- American Airlines announced the promotion of key individuals as the airline invests in leadership resources for its Customer Service team.   

Cedric Rockamore – Vice President, Philadelphia
Cedric Rockamore has been promoted to Vice President and will oversee operations at American's hub in Philadelphia (PHL). He joined the airline in 2010 as Director of Ramp Services for PHL and was promoted to Managing Director of Ronald Reagan Washington National Airport (DCA) in early 2014. In his role at DCA, Rockamore led a team responsible for the integration of American and US Airways operations, including innovations to drive significant improvements in customer experience and operational performance.  He earned his Bachelor of Science and MBA degrees from Embry Riddle Aeronautical University and served for 10 years in the United States Navy.

Rockamore will report to Joe Taney, Vice President – Hubs and Gateways, who will take on a larger role overseeing American's operations in Charlotte (CLT), Philadelphia (PHL), Phoenix (PHX), Washington, D.C. (DCA), New York (LGA and JFK) and Los Angeles (LAX), as these key areas prepare for the significant changes that come with integrating technology platforms and operational systems. Taney previously served as Vice President – Philadelphia.

Tim Ahern, Vice President – Hubs will continue leading American's hubs in Chicago (ORD), Dallas/Fort Worth (DFW) and Miami (MIA), closely managing the implementation of peak bank schedules, which will provide better connections for customers and will transform the way these hubs operate. Taney and Ahern will report directly to Kerry Philipovitch, Senior Vice President – Customer Experience.

Patricia Hollinrake – Managing Director, DCA 
Patricia Hollinrake will assume the role of Managing Director of American's hub at DCA.  She currently oversees stations in the southeast region and brings 26 years of experience to her new role after holding leadership positions with American in Airport Customer Service, Inflight Services and Cargo.

"These leaders bring a wealth of experience and talents to our team at American Airlines and represent the strong emphasis we've placed on operations performance and customer service in our hub markets and across our global network," said Doug Parker, chairman and CEO of American Airlines. "They are just the type of results-driven, people-oriented leaders we need as we continue on our path of restoring American to the greatest airline in the world."

American Airlines and US Airways merged in December 2013 to become the world's largest airline. They are combining operations at nine hubs, and have already integrated cargo operations and many corporate support functions. In 2015, the company expects to combine the American Airlines AAdvantage and US Airways Dividend Miles programs into a single frequent flyer program and to achieve a single operating certificate from the Federal Aviation Administration.

About American Airlines
American Airlines Group (NASDAQ: AAL) is the holding company for American Airlines and US Airways. Together with wholly owned and third-party regional carriers operating as American Eagle and US Airways Express, the airlines operate an average of nearly 6,700 flights per day to 339 destinations in 54 countries from its hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. The American Airlines AAdvantage and US Airways Dividend Miles programs allow members to earn miles for travel, vacation packages, car rentals, hotel stays and everyday purchases. Members of both programs can redeem miles for tickets as well as upgrades to First Class and Business Class. In addition, AAdvantage members can redeem miles for vacation packages, car rentals, hotel stays and retail products. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries. Connect with American on Twitter @AmericanAir and at

Logo -


SOURCE American Airlines Group