SAN JOSE, Calif., March 5, 2014 /PRNewswire/ -- Modria, provider of the world's leading online dispute resolution (ODR) platform, announced today that the American Arbitration Association (AAA) has selected Modria Resolution Center to power its New York No Fault (NYNF) caseload. The Modria platform will be used for more than 100,000 cases annually, providing new online tools to appellants and insurance carriers, and new case management tools to AAA staff and neutrals.
"AAA is committed to continuous improvement and innovation that allows us to deliver prompt, effective and economical methods of dispute resolution," said Francesco Rossi, senior vice president and chief financial officer of the American Arbitration Association. "When we set out to build the next generation platform for the AAA New York Insurance ADR Center, we looked for a team that understands dispute resolution, and could help us apply the best of ODR to serve disputing parties. Modria is that team, and with Modria Resolution Center we will bring ODR best practices and tools to securely and reliably meet the needs of disputants in these critical caseloads."
The AAA New York Insurance ADR Center, powered by Modria, will go live in the second quarter of this year, and will allow appellants and their attorneys to file disputes online with just a browser and an Internet connection. All parties will be able to get on-demand status updates on pending cases anytime, anywhere, keeping all participants aware of progress. The new platform will provide AAA staff with rich case and document management, and new hearing scheduling tools, supporting their ongoing commitment to process optimization and continuous process improvement. New secure online communication tools will allow parties to communicate directly with AAA staff, and with each other, adding additional efficiency to the overall resolution process.
"AAA is the oldest and most prominent alternative dispute resolution service provider in the United States," said Scott Carr, CEO and president of Modria. "At Modria we are dedicated to helping our customers achieve fast and fair resolutions. We are proud that AAA has selected Modria Resolution Center as they bring innovative online technology and tools to meet the conflict management and dispute resolution needs of this high-volume caseload."
Modria provides the leading software-as-a-service platform for online dispute resolution. Securely hosted in the cloud by Modria, the platform allows customers to link together negotiation, mediation and arbitration modules to configure support for their specific dispute resolution processes. The platform provides rich support for discussion and caucusing, document management, scheduling and case management, and award drafting, allowing neutrals and parties to focus on finding solutions instead of paperwork. The Modria online dispute resolution platform is in use today by businesses and government agencies across the US, Canada, and Europe.
Modria's team of experts has decades of combined experience in the field of ODR, handling a wide range of disputes ranging from complex international commercial arbitration to ecommerce. Its co-founders, Colin Rule and Chittu Nagarajan, are two of the world's leading online dispute resolution experts who helped to launch the field of ODR over the past fifteen years.
Founded in 2011, the Modria team of resolutions experts and technologists has built Modria Resolution Center, the leading online dispute resolution platform for businesses and government agencies that turns disputes of any volume and type into fast and fair resolutions, reducing legal risk and operating costs, while growing customer loyalty. Our founders wrote the book on online dispute resolution – literally. Before starting Modria, our team of professionals created the technology used by eBay and PayPal that has successfully resolved hundreds of millions of cases. Modria is privately held and based in San Jose, CA, USA. Find more information at http://www.modria.com or email [email protected].
About the American Arbitration Association:
The not-for-profit American Arbitration Association (AAA) has administered approximately 4.1 million alternative dispute resolution (ADR) cases since its founding 88 years ago. With 23 offices in the United States, in addition to Mexico, Singapore, and Bahrain, the AAA provides organizations of all sizes in virtually every industry with ADR services and products. The AAA's international division, the International Centre for Dispute Resolution® (ICDR®), extends the AAA's quality legacy globally. For more information, visit www.adr.org.