AmTrav Launches Industry-First, 24/7 Text Message Support
AmTrav's text message support provides travelers with a real-time, convenient communication option
CHICAGO, June 7, 2016 /PRNewswire/ -- AmTrav, a leading global business travel agency, announced today that it is adding text message support to its AmTrav AccessTM communication platform. Texts will be handled by the same in-house, 24/7 agent team who answer calls, emails and live chats. AmTrav's main phone number will work for both calls and texts to support this new service.
AmTrav clients can initiate a text to AmTrav's support team as they would normally send a text to friends and family. Customers will experience the same quality of service with texting that they are accustomed to at AmTrav as all agents are AmTrav employees based in the US, highly experienced, and available 24/7.
"Our clients love the speed and anytime access that texting provides so this addition to our AmTrav AccessTM platform aligns with our mission to make business travel easy for all our customers. Plus our main support number 1-800-795-8371 works for both calls and texts so there's nothing new for our customers to do assuming they already have our number stored on their phones. Texting is a great option for those times when you are delayed while traveling and need to quickly notify a hotel or car rental company for example," says Craig Fichtelberg, President & Co-Founder of AmTrav.
AmTrav is the first travel management company to offer in-house, 24/7 text support as part of its standard product offering. "AmTrav's policy of building all software in-house has afforded us the flexibility to offer services that no one else can, such as in-house, 24/7 support via phone, email, live chat and now text," says Fichtelberg.
About AmTrav Corporate Travel
AmTrav is a global business travel agency committed to eliminating the hassle of business travel for companies of all sizes. Whereas business travel is often associated with high costs, hard-to-use online booking tools and poor customer service, AmTrav mitigates these hassles through the combination of a proprietary web-based booking tool and 24/7 access to a highly experienced in-house support team. Stuck at the airport? Need to tweak hotel arrangements at the last minute? Whether it's 3 a.m. or 3 p.m., online or offline, AmTrav is there. AmTrav does not outsource nor does it rely on third-party vendors. All AmTrav agents are employees, based in the U.S. AmTrav, along with its sister company, CheapAir has helped over three million people travel with confidence over the past 20 years.
SOURCE AmTrav
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