AmTrav Launches Industry-First Service: In-house, 24/7 Live Chat

AmTrav's live chat service answers customer questions - anytime, anywhere

Aug 20, 2015, 11:03 ET from AmTrav

CHICAGO, Aug. 20, 2015 /PRNewswire/ -- AmTrav, a leading global business travel agency, announced today that it is rolling out its in-house live chat service for complete 24/7 coverage to assist its valued customers with any travel-related questions. After an overwhelmingly positive response during the pilot which resulted in over 10,000 live chat requests, AmTrav decided to release this feature broadly, so that all of its customers can benefit from this convenient, industry-leading feature.

Clients and prospects can initiate a live chat with AmTrav agents from any page on the AmTrav website, and can also access chat from any smartphone or tablet. Customers will experience the same quality service they are accustomed to at AmTrav through the chat option. The same agents that assist with phone inquiries are the same agents who will answer chat requests.  Those agents are in-house, highly experienced, and available 24/7.

"In line with our mission to offer services that make business travel easy, AmTrav is providing in-house 24/7 support by live chat now in addition to existing in-house, 24/7 phone support. Chat is a great option for those times when it's not convenient to call or talk, such as late at night or when on the go," says Craig Fichtelberg, President & Co-founder of AmTrav. "Our clients love the speed and anytime access that live chat provides," continues Fichtelberg. 

AmTrav is the first travel management company to offer in-house, 24/7 live chat support as part of its standard product offering. "AmTrav's policy of building all software in-house has afforded us the flexibility to offer services that no one else can such as in-house, 24/7 support via phone, email and now live chat," says Fichtelberg. 

About AmTrav Corporate Travel
AmTrav is a global business travel agency committed to eliminating the hassle of business travel for companies of all sizes. Whereas business travel is often associated with high costs, hard-to-use online booking tools and poor customer service, AmTrav mitigates these hassles through the combination of a proprietary web-based booking tool and 24/7 access to a highly experienced in-house support team. Stuck at the airport? Need to tweak hotel arrangements at the last minute? Whether it's 3 a.m. or 3 p.m., online or offline, AmTrav is there. AmTrav does not outsource nor does it rely on third-party vendors. All AmTrav agents are employees, based in the U.S. AmTrav, along with its sister company, Cheapair has helped over three million people travel with confidence over the past 20 years.