DALLAS, Oct. 6, 2016 /PRNewswire/ -- Viverae®, a leader in workplace wellness technology, is proud to announce high-performing results in its annual client relationship manager (CRM) satisfaction survey. Seventy-eight percent of clients participated in the survey and reported the account management team is exceeding expectations. This report serves as the second consecutive year Viverae CRMs have exceeded client expectations.
In order to sustain service excellence, Viverae focuses on continuous process enhancements and ongoing training, which enables the CRM team to provide clients with a consistent, supportive, and valuable service experience. This year, the company implemented a client services training camp, an expanded CRM onboarding program, and added account executives to the account team. Furthermore, weekly learning and development sessions are held with the account management team to enhance their knowledge and understanding of the wellness industry and Viverae's ongoing evolution.
"As one of the most tenured and fastest growing companies in the market, we successfully attract and retain top-tier talent who are professional, experienced, and passionate about guiding well-being programs and building lasting relationships with our clients," said Mike Lamb, Viverae president and chief executive officer. "The CRM survey results validate the success of our account management team and highlight our ongoing commitment to exceeding client expectations every day."
Viverae provides services to a diverse book of business with clients located throughout the United States. Its client base spans across many diverse industries such as financial, construction, education, food and beverage, government, healthcare, legal, manufacturing, marketing and media, retail, and technology. Viverae's wellness platform can be accessed globally where internet access is available.
Viverae is a workplace wellness technology company based in Dallas, Texas. Rooted in care and focused on reducing health risks, our innovative application empowers employers to create cultures of health and well-being. We bring clarity. We inspire. We support. Learn more: www.viverae.com.
Viverae's workplace wellness programs are compliant with Affordable Care Act requirements and applicable law, and National Committee for Quality Assurance and national health advocacy group standards.