LINCOLNSHIRE, Ill., March 22, 2011 /PRNewswire/ -- Aon Hewitt, the global human resource consulting and outsourcing business of Aon Corporation (NYSE: AON), announced today it was ranked as the clear leader in HR Outsourcing (HRO), according to Datamonitor's 2010 Black Book of Outsourcing.
Datamonitor, the global business analyst, conducted an online survey of more than 800 HRO customers globally in late 2010, focused on measuring customer satisfaction with outsourced services, including benefits administration. The results show Aon Hewitt as the number one HRO provider in 10 of 11 categories, such as problem resolution, partnership approach, risk mitigation, and skills and resources. However, what's most impressive is Aon Hewitt's number one ranking in overall customer satisfaction for HRO and benefits administration. In fact, Aon Hewitt earned a customer satisfaction rating nearly 20 percent higher than the next benefits administration provider.
The Black Book of Outsourcing Ranking
Aon Hewitt Ranking
Overall Customer Satisfaction – HRO
Overall Customer Satisfaction – Benefits Administration
Skills and Resources
"Clearly, these results suggest Aon Hewitt is the front runner in the HRO and benefits administration space," said Eamonn Kennedy, research director at Datamonitor. "Earning the top spot in 10 of 11 categories, and a number two ranking in the eleventh, speaks to the depth and breadth of Aon Hewitt's solutions and expertise. In the rebounding HRO industry, Aon Hewitt is well positioned to benefit from the renewed interest."
The report covered firms offering benefits administration, recruitment and staffing, performance management, records management, payroll, and training and development services.
"It's an honor to be recognized by Datamonitor and our clients," said Jim Konieczny, chief executive officer, HR business process outsourcing, Aon Hewitt. "We're pleased that the quality of our service, the strength of our relationships, and our continuous innovation are delivering meaningful results for our clients."
Additional Report Highlights
- The HRO industry's performance was its strongest in 2010 (January – October) since 2008, with six deals earning a Total Contract Value (TCV) between $100 million and $1 billion, compared to just two in 2009.
- There has been a significant increase in TCV and Annual Contract Value (ACV). From January – October 2010, the aggregate TCV was approximately $1.7 billion, 113 percent more than 2009, while the ACV for 2010 was $354 million, 105 percent more than 2009.
- The U.S. and UK accounted for the majority of contracts signed between 2006 and 2010.
- In 2010, manufacturing, the Federal Government and banking represented the top three sectors utilizing HRO (by number of deals).
To read a summary of the Black Book of Outsourcing Report, visit: http://www.aon.com/human-capital-consulting/thought-leadership/outsourcing/report_2010_blackbook_outsourcing.jsp.
About Aon Hewitt
Aon Hewitt is the global leader in human resource consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit www.aonhewitt.com.
Aon Corporation (NYSE: AON) is the leading global provider of risk management services, insurance and reinsurance brokerage, and human capital solutions and outsourcing. Through its more than 59,000 colleagues worldwide, Aon unites to deliver distinctive client value via innovative and effective risk management and workforce productivity solutions. Aon's industry-leading global resources and technical expertise are delivered locally in over 120 countries. Named the world's best broker by Euromoney magazine's 2008, 2009 and 2010 Insurance Survey, Aon also ranked highest on Business Insurance's listing of the world's insurance brokers based on commercial retail, wholesale, reinsurance and personal lines brokerage revenues in 2008 and 2009. A.M. Best deemed Aon the number one insurance broker based on revenues in 2007, 2008 and 2009, and Aon was voted best insurance intermediary 2007-2010, best reinsurance intermediary 2006-2010, best captives manager 2009-2010, and best employee benefits consulting firm 2007-2009 by the readers of Business Insurance. Visit http://www.aon.com for more information on Aon and http://www.aon.com/unitedin2010 to learn about Aon's global partnership and shirt sponsorship with Manchester United.
SOURCE Aon Corporation