ITASCA, Ill., July 25, 2014 /PRNewswire/ -- Arthur J. Gallagher & Co. (NYSE: AJG) today announced that Vishal Jain, who currently oversees the company's service center operations, has been appointed Chief Service Officer. In this new role, he will lead Gallagher's ongoing efforts to enhance customer service while improving operational efficiency and quality across divisions. He will report directly to J. Patrick Gallagher, Jr., Chairman, President and Chief Executive Officer. In addition, the company's Board of Directors has appointed Mr. Jain a Corporate Vice President.
Since 2004, Mr. Jain has been instrumental in the establishment, ramp up and ongoing management of the Gallagher Service Center, which provides data management, document processing, and quality control support to the company's operating divisions and ultimately their customers. Prior to joining Gallagher, he spent over 15 years as a management consultant with Bridge Strategy Group, Renaissance Solutions and McKinsey & Company, assisting Fortune 1000 companies in addressing a range of strategic and operational issues. He holds an MBA from Yale University and a bachelor's in Electrical Engineering from BITS in India.
"Our customers have increasingly complex insurance and risk management programs. Administering these programs efficiently and accurately will continue to be a key priority for the company and distinguishes Gallagher in the industry," said J. Patrick Gallagher, Jr. "Vishal has a deep knowledge of our various operating divisions, and a proven track record in building and managing world-class operations focused on service and quality. His leadership skills, operational expertise and customer focus make him ideally suited to lead our continuing efforts to improve service, quality and efficiency across our global organization."
Arthur J. Gallagher & Co., an international insurance brokerage and risk management services firm, is headquartered in Itasca, Illinois, has operations in 27 countries and offers client-service capabilities in more than 140 countries around the world through a network of correspondent brokers and consultants.
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