Artificial Intelligence, "Social" and Gamification go Mobile to Drive Superior Customer Service

BURLINGTON, Massachusetts and BARCELONA, Spain, February 24, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry, invites attendees of Mobile World Congress 2014 in Barcelona to register for "Tomorrow's Mobile Working, Today". This seminar will feature experts discussing Artificial Intelligence, "Social" and Gamification for the enterprise, along with the latest advancements in Cloud and Mobile technology, including the next generation of mobile Enterprise apps, Cloud trends for large enterprises, and M2M.

WHO: ClickSoftware

WHAT: "Tomorrow's Mobile Working, Today" Seminar

WHEN: Tuesday, 25 February, 15.00-19.00

WHERE: Hall 8.0 Theatre District, Theatre C

REGISTER: Register Online

Discussions include:

• The Future of Mobile Working is a Reality, Today - Professor Moshe BenBassat, CEO of ClickSoftware to discuss the next generation of mobile Enterprise apps, Artificial Intelligence in mobility, cloud trends for large enterprises, M2M and more
• Business Reinvention Through Mobile - Shamayun Miah, Vice President and Partner of IBM explores a new era of computing where mobile, social, analytics and cloud represent new and untapped opportunities for enterprises
• Changing the Game in Field Service: Gamification for the Enterprise - Professional Gamer, Nimrod Mizrahi, explains the art and science of turning work into games
• Adopt, Motivate, Achieve and WIN - Gil Bouhnick, Vice President of Mobility, ClickSoftware provides real-world tips to use your own organization's goals to create configurable, correlating or even progressive achievements

"The use of gaming techniques to reward enterprise mobile users in a non-game setting has big benefit potential, namely to drive improved efficiencies in the field and deliver superior customer service," says Bouhnick. "Specifically for service organizations, Gamificiation has power to engage and excite a workforce, increase productivity and improve service delivery with game tactics."  

At Mobile World Congress, ClickSoftware will showcase its enterprise Gamification offering called the "Achievements Center", available to ClickSoftware's mobility customers via its ClickAppStore. ClickSoftware's "Achievements Center" allows customers to use their own organization's goals to create configurable, correlating or even progressive achievements. Using self-motivation tactics, ClickSoftware helps service organizations galvanize their field force, for example, to "win" the timesheet game by rewarding employees for promptly logging their work time. In turn, speed the billing processes for the company when timesheets get completed with fewer delays.    

Registrants to ClickSoftware's Mobile World Congress seminar will have the opportunity to win Google Glass Explorer Edition 2.0, and delegates can try Google Glass to see firsthand how mobile technology is changing the game in field service by enabling a hands free work environment for field techs. For more information and to register for the seminar, please visit: http://www.mobileworldcongress.com/clicksoftware/

For live updates during the week, follow @ClickSoftware on Twitter, or tweet your questions using #ClickMWC.

For members of the press interested in meeting with ClickSoftware at Mobile World Congress, please contact Tiffany Darmetko or Brenna Hagy at [email protected].

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Media Contacts:

Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
[email protected]

SOURCE ClickSoftware Technologies Ltd