SAN FRANCISCO, Aug. 31, 2011 /PRNewswire/ -- salesforce.com Dreamforce Conference - Assistly today announced the availability of Assistly for Salesforce on the AppExchange. Assistly provides the all-in-one customer support cloud solution that powers some of the world's most prominent Internet brands. With Assistly for Salesforce, customers now have integration between Assistly and Salesforce CRM, including status updates with Salesforce Chatter allowing sales and support teams to share a complete view of the customer.
Built using Force.com, salesforce.com's social enterprise platform for employee apps, Assistly is immediately available for test drive and deployment on AppExchange at http://assistly.com/sf. The announcement was made today at Dreamforce 2011, the cloud computing event of the year. The Dreamforce conference is being held Aug. 30 – Sept. 2, 2011, at the Moscone Center in San Francisco. Assistly will be in booth 1428 in the Dreamforce Expo.
- Salesforce.com users can access their customers' Assistly support history from Salesforce CRM. Users can then link directly to specific cases from within Assistly to see the relevant details of each customer-support case.
- Customer support teams can view information about customers from Salesforce, making it easy to deliver a consistent customer experience. For example, an organization can configure Assistly to show where the customer is in the sales cycle, the customer's status or value to the company, or the customer's sales—all information that would come out of Salesforce CRM and be updated in real-time.
- Users can send status updates using Chatter, providing real-time support across the enterprise. Assistly users can set rules to automatically generate Chatter messages as cases age or when support representatives need to help from others within the organization.
"In the real world, sales and support are inextricably linked," said Alex Bard, co-founder and CEO, Assistly. "Historically it's been difficult to share information between these departments. With Assistly for Salesforce, companies can ensure sales and support teams are completely in sync and have full and real-time knowledge of their customers."
"Assistly for Salesforce will give my organization a more complete view of our customers," said Mike Alfred, co-founder and CEO, Brightscope, a financial information company that provides data and research on 401K plans and financial advisors. "Now our salespeople will know if there are any open support issues before they make a call, and our customer service team will understand where each customer stands in the sales cycle."
"Customers coming to Dreamforce will have to chance to see how partners like Assistly exemplify the extraordinary reach of the AppExchange marketplace," said Ron Huddleston, vice president, ISV Alliances, salesforce.com. "Apps like these continue to push the social, open, mobile and trusted capabilities customers expect from the salesforce.com ecosystem."
Assistly is used by hundreds of customers such as Yelp, Etsy, 37signals, Pandora, Vimeo, Spotify and One Kings Lane. The company provides "Customer Wow" pricing, a simple, pay-as-you-go subscription for cloud computing. Every organization that adopts Assistly gets one free Full-Time Agent license to the full-featured Assistly software. As their needs grow, they can then expand their use of the product easily and cost-effectively.
Read more about Assistly for Salesforce and watch the video: http://www.assistly.com/blog/assistly-for-salesforce/
Dreamforce 2011 is the cloud computing event of the year. The ninth annual conference will welcome more than 30,000 customers, partners and developers to the new world of the social enterprise. With more than 450 sessions and 250 cloud companies in the expo, Dreamforce offers the content and educational opportunities that enable attendees to tap into the power of the social enterprise.
About the Force.com Platform and AppExchange
Force.com is the trusted social enterprise platform for building and running any employee app in the cloud. Force.com powers the Salesforce CRM apps, the more than 200,000 custom apps used by salesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and the more than 1,200 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu.
Enterprise apps built on the Force.com platform can be easily distributed and marketed through the salesforce.com AppExchange http://www.salesforce.com/appexchange/.
The salesforce.com social enterprise platform delivers the most trusted and comprehensive cloud technologies for social, mobile and open apps. It includes Force.com, the cloud platform for employee apps, Heroku, the cloud platform for customer apps and Database.com, the cloud database to integrate the social enterprise.
Salesforce, Dreamforce, Force.com, Heroku, AppExchange and others are trademarks of salesforce.com, inc.
Assistly was founded in 2009 to help small and midsize companies adapt to the massive changes in customer support. The Assistly platform enables companies of all sizes to deliver awesomely responsive customer service using simple, affordable, cloud-based tools. The company has received funding from True Ventures, Social Leverage, Bullpen Capital and Index Ventures, as well as salesforce.com and Kenny Van Zant. The company's advisors include Mark Cuban, Howard Lindzon, and David Liu . Assistly is headquartered in San Francisco, California and has offices in New York. http://www.assistly.com.