Assistly Shakes up Customer Service Space With Free Full-Featured Software and Uniquely Simple Pricing

SAN FRANCISCO, July 26, 2011 /PRNewswire/ -- Assistly, the company that provides the all-in-one social CRM and customer support cloud solution that powers some of the world's most powerful Internet brands, today announced it is rolling out a uniquely simple new pricing model — including a free Full-Time Agent license for every company — along with version 2.0 of its SaaS software.

For Assistly customers — which include Yelp, Etsy, 37signals, Pandora, Vimeo, Spotify, One Kings Lane, and many others — the new "Customer Wow" pricing provides a simple, pay-as-you-go model for the SaaS software. Everybody starts with one free Full-Time Agent license to the full-featured Assistly software and can then expand their access to the product easily and cost-effectively.

"Customers told us, 'we want a simple way to start and a simple way to grow,' so we rolled out our fair and simple pricing," said Alex Bard, CEO of Assistly. "We give everybody a full-featured version of our software and then let them expand their use affordably, $1 per hour for part-time users and $49 per month for full time users. We let companies of any size provide awesome support to their customers immediately."

Customers can also earn bonus flex hours as rewards (Assistly Wow Rewards) just by using Assistly, making it easy to involve more people in providing support and lowering the overall cost of doing so. "Our rewards program is unique," says Bard, "we reward our customers for providing great service to their customers, and we invest in their success."

The new pricing and rewards program accompanies the rollout of Assistly 2.0, an updated release of the popular customer support platform. Assistly connects companies directly to all their support channels—phone, email, website, live chat, Twitter, Facebook, community forums—and consolidate requests in an airtight ticket management system. The new version introduces a streamlined administrative interface and hundreds of new features, many of which directly address feedback from Assistly customers.

"We're focused on helping small and mid-sized companies adapt to the explosive demand for customer support," said Matt Trifiro, senior vice president of marketing for Assistly. "Support today is social, mobile, and global. This puts enormous pressure on companies, which is why we built Assistly for efficiency. Almost daily a customer tells us they're two to four times more efficient than before they started using Assistly— for some companies, it's literally like doubling their support staff."

The need for a complete customer service solution has never been more important for companies, especially Internet-based businesses that serve customers 24/7 around the world. With customer conversations more public than ever in social networks, companies need to be able to respond quickly to customers wherever they are.

"Customers expect instant, excellent support wherever they happen to be — whether it's by email, chat or social media — and Assistly is the only tool that can help you respond to this at scale," said Bard.

"It's never been more true that superior customer support can define your company," he continues. "Customers are more loyal to companies that give them great service, and much more likely to share their negative experiences online when companies don't. Assistly is uniquely positioned to help companies deliver on the promise of awesomely responsive customer service."

About Assistly

Assistly was founded in 2009 to help small and mid-sized companies adapt to the massive changes in customer support. The Assistly platform helps companies of all sizes deliver awesomely responsive customer service using simple, affordable, cloud-based tools. The company has received funding from True Ventures, Social Leverage, Bullpen Capital and Index Ventures, as well as Salesforce.com and Kenny Van Zant. The company's advisors include Mark Cuban, Howard Lindzon, and David Liu . Assistly is headquartered in San Francisco, California and has offices in New York.

SOURCE Assistly