Associated Bank to serve up humorous new ad at Sunday's big game

TV commercial will spotlight its nationally recognized customer service

Feb 03, 2016, 11:06 ET from Associated Bank

GREEN BAY, Wis., Feb. 3, 2016 /PRNewswire/ -- Associated Bank (NYSE: ASB) will showcase recent national recognition for its customer service centers with big game ad broadcasts in several major Wisconsin markets as well as Minneapolis/St. Paul.

The customer service-themed ad will be both satirical and humorous. It will reinforce consumer expectations for the type of superior customer service available from customer care employees at Associated's two Wisconsin service centers. The broadcast ad also extends Associated's "Challenge Your Bank" multi-media campaign which debuted in late 2014. The campaign encourages consumers to challenge their banks for better service, products and practices.

"The season's preeminent football game provides the perfect opportunity to celebrate the outstanding work of our customer care colleagues and demonstrates that Associated Bank provides a better banking experience," said Christopher Piotrowski, Associated executive vice president and chief marketing officer.  "The must-watch game allows us to join in the creative frenzy surrounding national TV ads with our innovative spot that reflects our commitment to quality customer experiences."

According to Piotrowski, consumers who have ever experienced less-than-optimal restaurant service will find that the commercial has a unique twist. (Link to Ad Teaser

The ads will air on several stations broadcasting the big game including WJDT in Milwaukee, WFRV in Green Bay, WEAU in Eau Claire, WSAW in Wausau, WKBT in La Crosse, and WISC in Madison. In the greater Minneapolis area, the spot will run during the WCCO broadcast of the game.

The broadcast ads on Sunday's game will serve as the kick-off to a larger campaign that will also incorporate print, digital and social media messaging.

Associated's 120 customer care employees are located at operation centers in Green Bay and Stevens Point, WI.

"In our research, many financial services contact centers of our scale outsource all or portions of their operations to other companies, and the customer service representatives who answer the phone are at times located off-shore," said Jennifer Fox, senior vice president/Customer Care Contact Center operations manager. "We're very proud that our 24/7/365 next-generation operations are located in our three-state footprint. We are truly local and available anytime our customers need us."

The Associated operations also distinguish themselves from most call centers as they serve customers from multiple lines of business on a 24/7/365 basis, according to Fox. Other areas where Associated customer care is nationally recognized include:

  • Timeliness in resolving issues
  • Representative knowledge and courtesy
  • Concern for customers' circumstances
  • Clarity of information provided
  • First-contact resolution

ABOUT ASSOCIATED BANC-CORP Associated Banc-Corp (NYSE: ASB) has total assets of $27 billion and is one of the top 50, publicly traded, U.S. bank holding companies. Headquartered in Green Bay, Wisconsin, Associated is a leading Midwest banking franchise, offering a full range of financial products and services from over 200 banking locations serving more than 100 communities throughout Wisconsin, Illinois and Minnesota, and commercial financial services in Indiana, Michigan, Missouri, Ohio and Texas. Associated Bank, N.A. is an Equal Housing Lender, Equal Opportunity Lender and Member FDIC. More information about Associated Banc-Corp is available at www.associatedbank.com.

Contact: Cliff Bowers Senior Vice President | Public Relations Director 920-491-7542 Clifford.Bowers@associatedbank.com

 

SOURCE Associated Bank



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