ATLANTA, June 4, 2012 /PRNewswire/ -- Assurant Solutions, the leading provider of extended service contracts and solutions, is a finalist in the Call Center Week Excellence Awards. The Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. Assurant Solutions was nominated in the "Greatest Job Creating a Culture that Inspires World-Class Excellence" category for the company's customer service and claims centers.
Assurant Solutions' call centers have implemented a number of innovative, consumer-focused programs that helped secure recognition in this category. Recent initiatives include a formalized call center employee career path program, the service contract industry's first mobile application and development of customizable, fully featured web solutions for customer self service.
"Every minute of every day, our clients trust us with their most valuable resource – their customers. Our call centers play an integral role in addressing their concerns and ensuring customer satisfaction," said Keith Meier, Senior Vice President and General Manager, Extended Protection Solutions at Assurant Solutions. "We continually seek to develop and implement innovative solutions to deliver world-class customer service. Being named a finalist for the prestigious Call Center Excellence Awards is a wonderful recognition of these efforts."
Hundreds of entries from organizations of all sizes and industries were submitted for this year's Call Center Excellence Awards. Winners will be announced on June 7 in Las Vegas at the 13th annual Call Center Week Excellence Awards luncheon.
About Assurant Solutions (NYSE: AIZ)
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, utilities and other entities. With operations in 17 locations, including executive offices in Atlanta, Assurant Solutions serves clients and their customers in 10 countries throughout North America, the Caribbean, Latin America and Europe. www.assurantsolutions.com.
Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses -- Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits -- partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets.
Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York's financial district. www.assurant.com.
About Call Center Excellence Awards
The Call Center Excellence Awards honor, recognize and promote call centers that demonstrate best practices. Awards are given in eight categories to centers that highlight superior thinking, creativity and execution across the full spectrum of call center functions.
To identify and assess these leading organizations, an accomplished panel of call center experts and leaders objectively evaluate the call center's expertise with delivering a superior customer experience.
SOURCE Assurant Solutions