ATLANTA, March 31, 2011 /PRNewswire/ -- Assurant Solutions, a leading provider of specialty insurance products and services, announced that RAMP – its patented, analytics-based call processing system – recently was recognized by the American Teleservices Association (ATA) with a 2011 Technovation Award at its annual Awards Gala. The ATA is a trade association dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations.
Based on a patented call processing system, RAMP is an analytics-based call routing system that optimizes revenue-producing sales, retention and collections efforts in call centers. By analyzing both the customer and the call center agent, an optimal match can be created that maximizes the revenue opportunity of each one-to-one interaction.
RAMP considers the dynamic nature of the individual differences of both call center agents and customers in order to determine the optimal customer-to-agent match – going far beyond standard call segmentation or skills-based routing techniques. After analyzing an individual agent's proficiency, RAMP directs each customer to the agent most likely to get the optimal result from the interaction.
"Our unique approach evolved from a desire to increase performance within our own call centers. We realized that there was a more efficient way to connect customers and call center representatives," said Cameron Hurst, vice president, Targeted Solutions. "The impact of RAMP has been extraordinary for Assurant Solutions, and we are pleased to have partnered with IBM to offer this product to other organizations with similar performance objectives. We are excited and grateful that the innovative nature of RAMP has been recognized by the ATA – the leading organization supporting the teleservices industry."
For more information about RAMP, contact Cameron Hurst at 828-301-3799 or email firstname.lastname@example.org
About Assurant Solutions (NYSE: AIZ)
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, manufacturers, wireless carriers and other entities. With operations in 25 locations, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in 12 countries throughout North America, the Caribbean, Latin America, Europe and Asia. www.assurantsolutions.com
Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $26 billion in assets and $8 billion in annual revenue. www.assurant.com
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. www.ataconnect.org
SOURCE Assurant Solutions