ATEK Selects Etherios via Salesforce.com's AppExchange

SAN FRANCISCO, Nov. 18, 2013 /PRNewswire/ -- SALESFORCE.COM DREAMFORCE – Etherios, a division of Digi International, today announced ATEK, the preferred partner with technologies that optimize access to essential data and systems, has deployed The Social Machine to accelerate its customer company transformation. By turning its TankScan™ product, a leading solution in wireless level monitoring for light industrial liquid tanks, into a connected product, ATEK can now provide preventative customer service offerings. Connected remote tanks report real-time data back to ATEK via the Salesforce Platform. Through Salesforce, ATEK's support organization is automatically informed when service is needed, driving operational efficiencies and reinventing customer service as a preventative, rather than reactive, activity.

Built on the Salesforce Platform, the world's leading cloud platform for social and mobile business apps, The Social Machine is currently available on the AppExchange at www.appexchange.com.

Comments on the News

• "The Social Machine provides products with a voice and enables organizations, such as ATEK, to connect products into core business processes on Salesforce," said Mike Dannenfeldt, senior vice president of Etherios Solutions. "Through data analytics, ATEK and their customers can move from a reactive service model to a needs-based model that prevents failures before they occur and decreases unnecessary field service deployments."
• "The Social Machine works with TankScan, a product that allows our customers to control and monitor their tanks and the tanks of their individual customers. It provides critical service information about the health and well-being of every device that we have in the field. We now have greater visibility and control of remotely deployed assets, which allows us to step up our game in providing service options to our end users," said Sherri McDaniel, president of ATEK. "We have expanded our solution offerings for our customers that solve their end-to-end needs and provide additional revenue streams for ATEK."
• "Companies around the world are looking to transform into customer companies," said Ron Huddleston, senior vice president, ISV & Channel, salesforce.com. "And partners such as Etherios are leveraging the power of the Salesforce Platform to help customers like ATEK connect with their customers, partners and employees in entirely new ways."

Product Key Features
The Social Machine, a leading Connected Product solution on the Salesforce AppExchange, enables organizations to seamlessly connect products into core business processes on the Salesforce Platform, transforming raw machine data into actionable business information. Products can automatically inform a support organization before they break down. Combined with data analytics, customer service can move from a reactive to preventative service model. Data can be shared with research and development to drive improvements in next-generation products. High usage can result in a notification to the sales team creating up-sell and cross-sell opportunities. With innovations made possible by The Social Machine, organizations can listen to their connected products and create new levels of internal collaboration, breaking down silos, getting closer to their customers and unlocking new sources of productivity gain.

Dreamforce 2013 is the world's largest vendor technology conference, and expects more than 120,000 people to register to attend this year's 11th annual conference and experience the power of social and mobile cloud computing and connect with their customers in a whole new way. With more than 1,100 sessions and 350 cloud companies in the expo, attendees can participate in interactive sessions, hands-on training with cutting-edge technology, thousands of live demos and unparalleled networking. In addition, Dreamforce welcomes special guests Sheryl Sandberg, COO of Facebook; Marissa Mayer, President and CEO of Yahoo!; and Deepak Chopra, Founder of The Chopra Foundation. Dreamforce 2013 offers attendees everything they need to accelerate their customer company transformation in four days, under one roof.

Additional Information

• Register for Dreamforce: www.dreamforce.com  
• Like Dreamforce on Facebook: www.facebook.com/dreamforce
• Follow @Dreamforce on Twitter: www.twitter.com/dreamforce  
• Like Etherios on Facebook: www.facebook.com/etherios
• Follow @Etherios on Twitter: 
www.twitter.com/etherios 
• Learn more about TankScan: www.tankscan.com

About the Salesforce Platform and the AppExchange 

The Salesforce Platform is the world's most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 3 million custom apps built by customers and more than 2,000 apps developed by partners in its ecosystem. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com's AppExchange.

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

About Etherios
Etherios, a division of Digi International, works with organizations of all sizes and across a diverse range of industries to deliver best-in-class cloud-based products and services. Capabilities encompass advisory, CRM, wireless design and M2M consulting services. Etherios also offers cloud-based products, Device Cloud by Etherios™ and The Social Machine®. Together, these product and service offerings uniquely position Etherios as your end-to-end M2M cloud solution expert. Etherios is a salesforce.com Platinum Cloud Alliance Partner with offices in Chicago, Dallas, Minneapolis and San Francisco. For more information, visit www.etherios.com.

About ATEK Products
ATEK Products is the preferred business partner for access technology to essential data and security. Our mission is to provide a superior customer experience both before and after the sale, and to design systems that are easy to use and proven in the field. We have three major brands which operate as divisions of ATEK Products: Larco® automatic door, industrial safety, and security systems; Datakey® durable portable memory; and TankScan™ remote tank level monitoring systems. ATEK Products is the 'company behind our brands' that provides product design and manufacturing expertise. 

SOURCE Etherios