Attensity Presents Webinar on Enterprise Social Media Adoption With Analyst Esteban Kolsky

What:

"What is the State of Social Media Adoption in Business Today?"

Social media channels are a critical part of an organization's infrastructure for customer interactions. In this complimentary webinar, ThinkJar founder and customer experience expert Esteban Kolsky will join Michelle de Haaff, vice president of strategy at Attensity, to share valuable insights and results from his latest report with Beagle Research, titled Social Media 2012: State of Adoption. Webinar registrants will be provided with complimentary access to this full report. The findings from the report are also illustrated in an infographic that can be viewed at http://www.attensity.com/2012/09/13/social-media-in-the-enterprise-adoption-in-2012/.

When:

11:00 AM PT / 2:00 PM ET, Wednesday, September 19, 2012

Who:

Esteban Kolsky, ThinkJar founder

Michelle de Haaff, Vice President of Strategy

Why:

In this complimentary webinar, participants will learn why:

• Marketing and service have more uses for social media than other departments.
• Customer service and support uses social media in a variety of situations for improving first-call resolution and providing correct information to customers.
• Social communication as the primary activity must be replaced by more data capture, analytics and information injection into business processes for social to be fully adopted.

How:

Register to attend this free event: http://j.mp/RU7ptk