SUWANEE, Ga., April 25, 2011 /PRNewswire/ -- ARRIS (Nasdaq: ARRS) today announced that LIWEST Kabelmedien GmbH, the second largest Austrian cable operator, has chosen ARRIS ServAssure Advanced Performance Management Software to proactively manage its DOCSIS network operations to improve their customers' triple play experience. LIWEST serves over 135,000 residential and business customers in Upper Austria, including the city of Linz.
ServAssure Advanced provides customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS networks, enabling substantial improvements in available bandwidth and customer quality of experience (QOE). It offers cable service providers the ability to proactively address network and customer service assurance while reducing mean-time-to-repair (MTTR) by presenting complex data and health metrics in meaningful organized views. These diagnostics, along with expert recommendations, help operators improve customer satisfaction, increase network capacity and reduce operational costs with minimal CAPEX.
"We are committed to ensuring the highest possible degree of customer experience," said Hubert Riedl, LIWEST EVP, Products and Services. "We compared the network and service assurance solutions that are currently available and chose ARRIS ServAssure Advanced. It offers comprehensive assurance features in a modular offering that can be deployed across our organization, adding consistency, flexibility and efficiencies to our network operations."
"We are honored to provide LIWEST with this proven set of DOCSIS network monitoring tools to help them achieve the rigorous customer service standards they have set themselves," said ARRIS SVP, Sales for EMEA Claudio Cerioli. "ARRIS ServAssure Advanced offers a comprehensive solution for cable systems looking to assure their customers of the most reliable and always-on service -- a feature that will help LIWEST differentiate itself from the competition."
For more information, visit: www.arrisi.com/get/saa/
ARRIS is a global communications technology company specializing in the design, engineering and supply of quad-play broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver reliable telephony, demand driven video, next-generation advertising and high-speed data services. Headquartered in Suwanee, Georgia, USA, ARRIS has R&D centers in Suwanee; Chicago, IL; Kirkland, WA; Beaverton, OR; Wallingford, CT; Waltham, MA; Cork, Ireland; and Shenzhen, China, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.
About LIWEST Kabelmedien
LIWEST offers about 300 TV and radio channels in analogue, digital and HDTV standard in Upper Austria. The company also offers Austria's fastest private use Internet service with speeds of up to 100Mbit/s as well as fixed-line telephony service. For small businesses, LIWEST offers an innovative toolbox with an array of multimedia and business telecommunications services. LIWEST has 150 employees and was founded in 1978. The company is owned by three regional Austrian energy providers – Energie AG OO, Linz AG, and E-Werk Wels AG. For more information, visit: www.liwest.at