The Medallia Automotive Industry Customer Experience (CX) Summit brings together experts from two of the world's most prestigious automotive companies, with leaders across the automotive industry to share best practices and gain insights.
Monday, July 22nd, from 6-9pm, through Tuesday, July 23rd, with sessions running from 9am - 4:45pm, and a group outing to the White Sox game at 6pm
Hyatt, Magnificent Mile, Chicago
Speakers will share insights gained from their use of CX programs enabled by the Medallia (http://www.medallia.com) software platform:
How Mercedes Benz USA is engaging dealers in improving the customer experience and creating greater customer loyalty
How improving dealer engagement drives better sales and service experiences
How Customer Experience Management (CEM) is driving franchise owner retention and growth
How Toyota's new Customer First Dashboard drives owner retention by focusing dealers on the right things: customer experience and the impact on owner retention
How closing the loop is crucial with customers in sales and service How shorter surveys and intuitive dashboard design yield faster results
Lessons from leaders outside the auto industry include:
Hotel franchise leader Best Western International will share location best practices
A leading consumer electronics retailer will provide an on-site store tour and demonstrate how Medallia is used daily to manage in-store customer engagement
John Dulzo, national customer retention manager at Toyota Motor Sales USA Inc.
Denise Jacobson, national Voice of the Customer (VOC) operations manager at Toyota Motor Sales USA Inc.
Harry Hynekamp, general manager, customer experience at Mercedes Benz USA
Michael Morton, vice president, member services at Best Western International
Steve Earwaker, vice president of vertical markets at Medallia
Jon Sockell, product marketing manager at Medallia
How to Attend:
There are still a few slots available if you are in the automotive industry and are interested in learning best practices from market leaders. Contact Debby Courtney at [email protected] to register.
About Medallia Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world's leading brands including Best Western, Four Seasons, Gold's Gym, Sephora, Sony, and Verizon to improve customer experiences. Medallia provides a SaaS-based software platform that captures feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and enables companies to take action to drive relentless improvement of business performance. Learn more at www.Medallia.com and follow the company at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc.