Award-Winning GoMo Health Concierge Care® Inpatient Satisfaction Solution Recognized Nationally as Best Process Improvement/Disease Management Solution: Reduces Cost of Care, Increases Patient Satisfaction and Joy in Practice
ASBURY PARK, N.J., Dec. 20, 2016 /PRNewswire/ -- GoMo Health and 24K Creative, divisions of Gold Group Enterprises, were recently honored with five national awards for the Concierge Care® Inpatient Satisfaction solution, because it has improved the work life of Nurses and other hospital staff while proving the patient with a better in-hospital experience.
The person-centered program increases satisfaction universally – enabling nurses to focus on direct clinical patient care, increasing their "Joy in Practice", a crucial component of the NIH's Quadruple Aim, and improving patient satisfaction as requests are directed and serviced in a shorter timeframe. With HCAHPS scores weighing heavily on reimbursements, hospitals delivering a positive inpatient experience are better positioned. Learn more about Concierge Care at https://gomohealth.com/concierge-care/ .
"By submitting, processing and delivering the non-clinical requests of our patients through each of the departments that can directly service those needs, the cost of patient care is reduced and efficiencies expanded. Bypassing the nursing team for servicing these important "comfort" needs of patients allows us to focus our energies completely on the clinical care of patients in the hospital, enhancing the patient experience, improving our work life and leading us to appreciate the "joy in practice" that was pivotal in our decision of careers in nursing," says Susan Giordano, Chief Nursing Officer, HackensackUMC at Pascack Valley.
Awards (http://gomohealth.com/awards):
17th Annual eHealthcare Leadership Awards:
- National Platinum Award – Business/Process Improvement
Best Care/Disease Management Solution
Hospital Marketing Advertising Awards:
- National Gold Award - Best Digital Hospital Campaign Under 500 Beds
- Regional Silver Award - Best Digital Solution
- Regional Honorable Mention - Best Print Campaign
Healthcare Marketing Report's 33rd Annual Healthcare Advertising Awards:
- Gold Award - Best Digital Solution
The GoMo Health Concierge Care® Inpatient Satisfaction solution addresses the non-clinical needs of inpatients during their hospital stay. Using their mobile device, tablet or laptop, patients can communicate their requests directly to the departments that can service them. A satisfaction survey immediately follows delivery of each service, enabling real-time data collection and patient feedback.
Requests can include:
- Access to Electronic Medical Records (EMR)
- Extra blankets or pillows
- Fresh water; hot meal
- Pet/music/art therapy
- Meeting with clergy
The award-winning solution was first launched hospital-wide in November 2015 at HackensackUMC at Pascack Valley, an affiliate of Hackensack Meridian Health, and is now being delivered at hospitals and health systems across the country.
To learn more about the awards, click here. (https://gomohealth.com/concierge-care/in-hospital/)
GoMo Health® is a leader in population health management patient engagement solutions that support the continuum of care, improved patient satisfaction and new MACRA incentive-based reimbursements. In partnership with health care organizations worldwide, GoMo Health® delivers a highly scalable and cost-effective solution for the management of high-risk, chronic, and complex conditions, enabling better self-management, healthy decision making, and improved outcomes. www.gomohealth.com.
24K Creative a division of Gold Group, creates in-the-moment experiences that stimulate emotional triggers that engender higher response, reciprocity and completed actions. www.24kcreative.com
SOURCE GoMo Health
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