Bancolombia Selects Unisys to Provide Enhanced Digital Workplace Capabilities
Digital workplace services will provide Bancolombia employees with enhanced productivity, collaboration and support
BOGOTÁ, Colombia and BLUE BELL, Pa., Sept. 3, 2019 /PRNewswire/ -- Unisys Corporation (NYSE: UIS) today announced that Bancolombia has selected Unisys to support the bank's digital transformation efforts. Signed in the third quarter of 2019, Unisys will provide secure digital workplace service capabilities supporting more than 24,000 employees, including a help desk that typically processes more than 150,000 human resources and IT operations interactions per month.
The contract calls for Unisys to provide Bancolombia with a wide range of secure digital workplace services, including help desk and field services. The help desk supports about 150,000 monthly calls distributed in three service lines (technology, human resources/administrative services and business operations), onsite services including logistics transactions for about 4,500 monthly incidents and requirements and support for more than 900 branches in Colombia, and more than 6,000 merchants with point-of-sale capabilities.
Help desk support is powered by InContact, one of the components of Unisys InteliServe™, which launched last year and leverages best-in-class technologies, and through its component InContact, provides the omnichannel and cloud contact center capabilities, creating an intelligent, user-centric experience aligned with the needs of the modern digital workplace. Through this centralized system of IT support, employees will have direct, seamless and secure access to the tools and information they need – enabling greater employee productivity, collaboration and efficiency.
Some of the security services Unisys is providing Bancolombia include Unisys Stealth(identity)™ biometric identity management software for critical transactions, reinforcing the concept of security as a priority in all Unisys services.
"We believe that companies should promote interaction, instead of hierarchy, because only in this way can real trust, collaboration and two-way communication in teams be established and nurtured," said Cipriano López, Bancolombia Innovation leader.
The new agreement was signed after the "V Version of Bancolombia Suppliers and Strategic Allies Event," a ceremony that took place in Medellín in which Unisys was recognized as the best supplier in the "Customer Experience" category.
"We stand firmly with Bancolombia in support of this critical digital transformation initiative. Our help desk and onsite digital workplace services, combined with our best-in-class security, will enable greater employee productivity so that Bancolombia is able to deliver an optimal, secure experience for their customers," said Eduardo Almeida, Unisys vice president and general manager for Latin America. "With this agreement we are building on our strong, long-standing relationship that has contributed to the success of the bank and its subsidiaries for many years, and has established Unisys as a strategic ally for the business."
More than 400 financial institutions worldwide rely on Unisys solutions, and seven of the 10 largest banks in Latin America are Unisys clients. For more information on Unisys financial services offerings, please click here.
About Unisys
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.
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