Banner Health earns award for coaching excellence

Jul 06, 2012, 14:50 ET from Banner Health

PHOENIX, July 6, 2012 /PRNewswire/ -- Banner Health, one of the largest nonprofit health systems in the U.S., has been recognized for coaching excellence by the International Coach Federation (ICF). During a ceremony held June 28 at the Arizona Biltmore Resort in Phoenix, Banner received the prestigious Prism Award for demonstrating a strong commitment to leadership coaching and integrating it into the fabric of the organization with positive outcomes. ICF is the leading global organization dedicated to advancing the coaching profession. Its core purpose is to advance the art, science and practice of professional coaching.   

Banner Health implemented coaching in 2007 as part of leadership development. Currently, Banner has 13 internal coaches trained through accredited coach training programs, and 25 leaders who have completed a 28-week internal certification program, based on the Co-Active Coaching Model. These leaders have full-time positions within Banner and offer coaching in addition to their current role.

"Banner Health is committed to providing every employee with a great leader so that they in turn can deliver exceptional care and service to our patients," said Kathy Bollinger, President of Banner Health's Arizona West Region. "For us, leadership is a direct connection to patient care and excellent clinical results. Equipping Banner leaders with coaching competency is one important way we do so.  Banner's community of internal coaches grows in a very intentional pay-it-forward way. As we train internal coaches, they engage in coaching and the community grows." Bollinger is certified as a Hudson Institute of Santa Barbara coach.

About 100 leaders, including physicians are engaged in one-on-one coaching sessions with an additional 300 receiving this service in the past four years. Others have participated in group based learning opportunities such as the "Coaches Corner" which provides a monthly tool for leaders in their everyday leadership and has become common practice within several Banner entities. In addition, Banner Health has reached more than 40-percent of its 3,500 leaders through the "Leaders as Coach" class, a four-hour introduction to coaching, teaching the levels of listening, powerful questions and introducing the coaching competencies.

"At Banner, coaching has become an essential tool for helping new leaders acclimate to our culture and accelerate their development," said Ed Oxford, Banner Health Senior Vice President/Chief Talent Officer. "Existing leaders also benefit from coaching by enhancing their leadership effectiveness and integrating what they've learned into their daily practice, which has produced positive measurable results throughout Banner."

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country. The system owns or manages 22 acute-care hospitals, long-term care centers and an array of other services including family clinics, home care services, a nursing registry and home medical equipment services in seven states: Alaska, Arizona, California, Colorado, Nebraska, Nevada and Wyoming.  To learn more about Banner Health, go to


David Lozano

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SOURCE Banner Health