GREENVILLE, S.C., Aug. 21, 2012 /PRNewswire/ -- For the third consecutive year, BB&T Corporation (NYSE: BBT) ranks highest in customer service satisfaction among primary U.S. mortgage servicing companies, according to a nationwide study released by J.D. Power and Associates. BB&T is the first mortgage servicer to ever win the award three years in a row.
"BB&T's commitment to delivering the highest quality client service remains strong," said Tim Day, manager of BB&T's Mortgage Loan Servicing division. "Our commitment has been noted with consistent recognition by J.D. Power and Associates."
BB&T's overall customer satisfaction index score of 803 (based on a 1,000-point scale) is 78 points higher than the industry average, 24 points higher than our closest competitor and 35 points higher than last year. The J.D. Power and Associates 2012 U.S. Primary Mortgage Servicer Satisfaction Study(SM) is based on responses from more than 5,600 homeowners and involves the 20 largest home mortgage providers in the nation. It measures customer satisfaction based on billing, payments, escrow account administration, website, and phone contact.
"BB&T achieved its high ranking by delivering consistent performance across all study factors," said Tim Dale, BB&T's Mortgage Lending manager. "We have the right people in the right place, and they are consistently focused on ensuring that our clients receive the perfect client experience at all times."
BB&T Corporation (NYSE: BBT) is one of the largest financial services holding companies in the U.S. with $178.5 billion in assets and market capitalization of $21.6 billion, as of June 30, 2012. Based in Winston-Salem, N.C., the company operates approximately 1,800 financial centers in 12 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. A Fortune 500 company, BB&T is consistently recognized for outstanding client satisfaction by J.D. Power and Associates, the U.S. Small Business Administration, Greenwich Associates and others. More information about BB&T and its full line of products and services is available at www.BBT.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
SOURCE BB&T Corporation