BBVA Compass mobile app deemed a leader by Javelin Strategy & Research for its ease of use

- Competition: The research firm analyzed the top 28 financial institutions' mobile banking apps to determine how well the banks are keeping pace with consumers' expectations

- 'Ease of use': Out of the six categories, 'ease of use' was the most heavily weighted (23 percent), reflecting its higher impact on consumers' overall satisfaction

- Not the first time: Javelin previously recognized BBVA Compass' mobile app as a leader in Functionality and Most Comprehensive Alerts, categories in its '16 scorecard

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BBVA Compass

Nov 03, 2017, 11:56 ET

HOUSTON, Nov. 3, 2017 /PRNewswire/ -- BBVA Compass was recognized as a leader in the most critical category in Javelin Strategy & Research's 2017 Mobile Banking Scorecard, with the independent research firm commending the bank's app for its ease of use in creating an intuitive, mobile-first experience for its clients.

Javelin Strategy & Research's competitive analysis of the nation's top 28 financial institutions examines more than 150 mobile banking features in six critical areas to determine how well the banks are keeping pace with consumers' expectations: ease of use, security empowerment, financial fitness, money movement, customer service, and account opening.

"Ease of use" was the most heavily weighted category in the study, reflecting its higher impact on consumers' overall satisfaction, and BBVA Compass was one of only three banks given the "Leader" designation in the category.

"There are thousands of banks in the U.S., and every one of them likely knows that the future is mobile," said BBVA Compass Head of Mobile and Online Banking Alex Carriles. "The fact that Javelin Strategy & Research deemed our app a leader in 'ease of use' is a huge accomplishment for our team. We've tried to stay one step ahead of consumers' expectations and give them a bank in their pocket that they can use whenever they need it, wherever they are."

Javelin, in considering the apps' ease of use, judged them for their:

Range of login options
Pre-login access to balance and transactions
Intuitive top-level navigation
Robust sorting/searching of transaction data
In-app search function
Interface options/personalization

This is not the first time Javelin Strategy & Research has recognized BBVA Compass' digital offerings. It recognized the mobile app as a leader in Functionality for three consecutive years, and also in Most Comprehensive Alerts in 2016. (These categories were expanded and reorganized this year as Javelin enhanced its Mobile Banking Scorecard methodology.) In addition, it recognized BBVA Compass as a leader in Financial Fitness in its 2017 Online Banking Scorecard, praising the bank for providing a notable online banking experience that guides customers on a financial journey.

To learn more about BBVA Compass, visit: www.bbvacompass.com

For more news visit: www.bbva.com and newsroom.bbvacompass.com

About BBVA Group
BBVA (NYSE: BBVA) is a customer-centric global financial services group founded in 1857. The Group has a strong leadership position in the Spanish market, is the largest financial institution in Mexico, and has leading franchises in South America and the Sunbelt Region of the United States; it is also the leading shareholder in Garanti, Turkey's biggest bank for market capitalization. Its diversified business is focused on high-growth markets and it relies on technology as a key sustainable competitive advantage. Corporate responsibility is at the core of its business model. BBVA fosters financial education and inclusion, and supports scientific research and culture. It operates with the highest integrity, a long-term vision and applies the best practices. More information about BBVA Group can be found at bbva.com.

About BBVA Compass
BBVA Compass is a Sunbelt-based financial institution that operates 649 branches, including 336 in Texas, 89 in Alabama, 63 in Arizona, 61 in California, 45 in Florida, 37 in Colorado and 18 in New Mexico. BBVA Compass ranks among the top 25 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama (2nd), Texas (4th) and Arizona (5th). BBVA Compass has been recognized as one of the leading small business lenders by the Small Business Administration (SBA) and ranked 5th nationally in the total number of SBA loans originated in fiscal year 2016. Additional information about BBVA Compass can be found at www.bbvacompass.com. For more BBVA Compass news, follow @BBVACompassNews on Twitter or visit newsroom.bbvacompass.com.