Beauty Encounter Attracts Praise in New Customer Service Report

Online retailer is awarded with an EXCELLENT rating for customer service and experience by STELLAService.

Aug 24, 2011, 06:00 ET from Beauty Encounter

FOUNTAIN VALLEY, Calif., Aug. 24, 2011 /PRNewswire/ -- Beauty Encounter (, a premier online source for all things fragrance and beauty and specializing in hard-to-find niche products, was awarded an EXCELLENT rating by STELLAService, a third-party rating company that identifies the best in online customer service. The high rating is an indication that Beauty Encounter is a business that goes the distance to create good customer experiences through easy and convenient checkouts, helpful product information, and an intuitive website layout.

STELLAService rates thousands of retailers each year across a broad array of criteria including: usability and online tools, shipping, delivery, and returns, and customer support. Before qualifying for the exclusive STELLAService customer service seal, Beauty Encounter was subjected to a rigorous evaluation process that also included analyzing over 300 unique customer service metrics and features. The EXCELLENT rating was accessed through the performance of both service and system components, with service components emphasizing the human elements of a company's interaction with customers and system components stressing the technological elements.

"We understand the importance of customer service and uphold it as a high priority," says Jacquelyn Tran, Founder and CEO of Beauty Encounter. "The EXCELLENT recognition received from STELLAService is a wonderful accomplishment that really goes to prove that when it comes to customer service, we want to make our customers' experience with us a positive one each and every time."

With a dedicated team working around the clock, 24 hours a day and 7 days a week, Beauty Encounter is excited to continue serving its customers. The STELLAService seal will appear on its site in hopes of giving its customers an even greater sense of assurance during every interaction at

About Beauty Encounter

Beauty Encounter offers consumers an exceptional range of hard-to-find, international and specialty products including men's colognes, women's perfumes, skincare, cosmetics, hair care, and beauty accessories. With more than 1,100 unique brands and new products added daily, customers have access to exceptional customer service and secure on-line shopping. In addition to thousands of beauty products that can be purchased at affordable prices, Beauty Encounter shoppers find unique sections with tips, trends and techniques.

SOURCE Beauty Encounter