BECU Continues Investment in Innovative Software to Improve Member Experience and ATM Availability

TUKWILA, Wash., May 13, 2014 /PRNewswire/ -- NCR Corporation, the global leader in consumer transaction technologies, and INETCO Systems Limited, a leading provider of transaction monitoring and analytics solutions for the banking and payment processing industries, today announced that BECU has licensed a combined NCR / INETCO ATM management solution. A technological leader in financial services, BECU will use NCR APTRA Vision and INETCO Insight software to monitor real-time ATM service delivery, and enhance ATM availability –in order to deliver the best member experience possible.

(Photo: http://photos.prnewswire.com/prnh/20140512/86709 )
(Photo: http://photos.prnewswire.com/prnh/20140512/86710 )

The largest credit union in Washington and the fourth largest in the United States, BECU has a visionary approach to member service. BECU invests in the latest self-service tools so that the majority of member banking transactions can be done via ATM or digital channels, and consultants can be kept free to focus on providing a high-level of personalized service. Like many credit unions and community banks, BECU also relies on a third-party ATM service provider, so visibility into the real-time performance and usage metrics of their ATM network is limited.

"Walking into a BECU branch with a down ATM would be like walking into a typical credit union and seeing a line of people waiting to speak to two tellers, while one of them sits 'CLOSED', staring from behind their window," said Shirley Taylor, ATM Channel Manager at BECU. "BECU is committed to providing an exceptional member experience, so rather than rely on after-the-fact third party reporting, we're using NCR APTRA Vision and INETCO Insight to get the real-time, end-to-end visibility we need to ensure the consistent availability of our self-service channels."

NCR APTRA Vision is a multi-vendor ATM management system used by financial institutions all over the world to proactively manage and improve ATM uptime and availability. INETCO Insight adds transaction monitoring and analytics to APTRA Vision, providing real-time alerting and end-to-end visibility into consumer transactions spanning ATMs, online and mobile banking. INETCO Insight captures every customer interaction in real-time, making it easy to quickly identify transaction issues that reduce revenues, strain operational resources and frustrate customers. Together, these technologies help ATM and IT operations teams improve ATM availability, identify when transactions slow down, time out or fail prior to in-bound customer complaints, and isolate device problems, third party response issues, communications failures, underperforming application components or infrastructure bottlenecks - on average 65 percent faster.

"APTRA Vision acts as the key nerve center for how financial institutions make decisions and implement change to their self-service strategy, which is increasing in importance as ATM networks become larger and as financial institutions rely more heavily on their networks for financial growth," said Ruth Fornell, vice president and general manager of Software and Professional Services, NCR Financial Services. "With a combined APTRA Vision and INETCO Insight solution, BECU will have a comprehensive decision support engine. We believe it will deliver a very fast return on investment for the credit union and help them improve ATM availability and member service."

"We are excited to have an innovative financial institution such as BECU choose the NCR APTRA Vision and INETCO Insight software solution to improve ATM availability and deliver an exceptional member experience," said Bijan Sanii, President & CEO of INETCO. "We also look forward to helping BECU further leverage INETCO Insight to gain visibility into transaction analytics that will help decrease ATM wait times and aid in decision making around the ATM channel, as well as other consumer facing channels."

To learn more on how to achieve an enterprise-wide performance view across your ATM- or multi- channel banking environment, please read this complimentary whitepaper from NCR and INETCO: http://www.inetco.com/landing/ncr_inetco_multichannel_banking_technology/

About BECU
BECU is a not-for-profit, member-owned credit union. Profits are returned to members in the form of better rates and fewer fees. With more than 850,000 members and over $12 billion in assets, BECU is the largest credit union in Washington and one of the top four financial cooperatives in the country. BECU currently operates over 40 locations in the Puget Sound region. Founded in 1935, BECU was formed to provide a banking alternative for the employees of The Boeing Company. Today, all Washington state residents are eligible to join. For more information, please visit www.becu.org.

About INETCO
INETCO® Systems Limited provides real-time transaction monitoring and analytics software to help channel managers and IT operations teams improve profitability, reduce operational costs, and provide an amazing customer experience. INETCO's proven solutions are currently deployed in over 50 different countries. Happy INETCO Insight® partners and customers include a variety of global companies spanning the multi-channel retail banking, ATM, retail, telecommunications and payment processing markets. http://www.inetco.com

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About NCR Corporation
NCR Corporation is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com, www.ncrsilver.com
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NCR is a trademark of NCR Corporation in the United States and other countries. INETCO, INETCO Insight, theINETCO logo, and the INETCO Insight logo are trademarks or registered trademarks of INETCO Systems Ltd.

Media Contacts

Todd Pietzsch
BECU
206-439-5906

Email

Brad Zaytsoff
INETCO Systems Ltd.
604-451-1567 ext. 129
Email

Jeff Dudash
NCR Public Relations (US)
919-435-6976 (o)
Email

SOURCE INETCO Systems Limited