ATLANTA, June 23, 2014 /PRNewswire/ -- Birch Communications, a leading provider of business focused communications, cloud and managed services to small, medium and enterprise-sized businesses announced today that it been awarded a Top 50 placement in the Top 100 Small Call Center competition for 2014 from BenchmarkPortal.
The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
"This year it is an honor to move up to the Top 50, in a thorough comparison with our peers," noted Chris Aversano, executive vice-president and COO of Birch. "At Birch, our customer care teams strive to provide faster and better service to our customers than they would receive if they contacted any of our competitors. Our call center staff answers most calls within 60 seconds, or less, achieving a prestigious 80% service level. Our company tag line is 'At Your Service,' and at Birch, we really mean it."
This competition can objectively identify centers who are achieving superior results both in financial and qualitative terms by comparing call center metrics across a vast database. The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, Birch Communications was determined to be Top 50 in North America.
"Birch Communications contact centers are among the best in its industry," said Bruce Belfiore, CEO, BenchmarkPortal. "This award was granted on the basis of objective, metrics-driven performance. Birch Communications stood tall against its competitors according to the world's largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment."
About Birch Communications
Birch Communications provides IP-based communications, cloud and managed services to businesses in all 50-states, the District of Columbia, Canada and Puerto Rico. Birch services include: voice, broadband, Internet access, hosted services, managed services, wireless voice, wireless data and many other communications, cloud and managed services. Voice and broadband services are, in most cases, delivered using the Birch secure IP-network. Please visit birch.com for more information.
BenchmarkPortal's activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 800-214-8929 or visit BenchmarkPortal.com.
SOURCE Birch Communications