Bizrate Insights Names 187 Online Retailers as 2015 Bizrate Circle of Excellence Award Winners

LOS ANGELES, Sept. 28, 2015 /PRNewswire/ --  Bizrate Insights, a division of marketing solutions firm Connexity (formerly Shopzilla, Inc,) and one of the largest sources of consumer-generated reviews of online retailers in the United States, today announced the winners of its 16th annual Bizrate Circle of Excellence Awards. The Awards recognize retailers that received outstanding online customer satisfaction scores in the past year as rated by millions of verified online buyers.

The 2015 Bizrate Circle of Excellence Award was earned by only 187 online retailers, representing the top 4.6% of retailers in Bizrate's North American Network. Among the factors to determine winners is that satisfaction scores for the Award year must be significantly higher than the program average for all seven key satisfaction indicators. Among the Award winners, 84 retailers received the highest distinction, the Platinum Award, which is conferred to retailers that earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators.

The satisfaction indicators considered for the Bizrate Circle of Excellence Award are:

Point of Sale metrics

• Overall Satisfaction
• Product Selection
• On -Time Delivery
• Ease of Finding

Post Order Fulfillment metrics

• Repurchase Intent
• Product Met Expectations
• Customer Support

"Looking across the last 16 years of the Bizrate Circle of Excellence Award,  we are finding that online retailers are trending toward higher and higher levels of customer satisfaction each year," says Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. "We are proud to honor these retailers that go above and beyond the customer experience. Bizrate Circle of Excellence Award winners understand that dedication to good customer service every day and with every transaction, translates to more customers, more loyal customers, and ultimately, increased sales." 

"The Bizrate Circle of Excellence Award highlights retailers' biggest successes and pain points in equal measure. In 2015, five of the seven Bizrate Circle of Excellence average scores increased over 2014, one remained unchanged year over year, and one, Customer Support, has decreased since 2014," says Hayley A. Silver, Vice President of Bizrate Insights. "Customer Support, which is highly influential over customer loyalty, continues to be the most difficult attribute on which to delight customers."

"Supplies Guys has been a proud Bizrate Customer Certified and Bizrate Circle of Excellence Award winner for many years," says Chris Irving, Partner and COO of Supplies Guys. "This year, we launched the Bizrate reviews extension in our Google PPC campaign that highlights our Award-winning status and saw– significantly higher click-through rates and conversion rates, resulting in a significant drop in cost per conversion. That's concrete evidence of the power of the Award and maintaining a great experience for our customers at every opportunity."

The 2015 Bizrate Circle of Excellence winners:

123Ink Jets

1A Auto

4Inkjets

A Cherry On Top

ACLens.com

Adorama

Albee Baby

American Musical Supply

AppliancePartsPros.com

AtBatt.com

Austin Kayak

BabySuperMall.com

Backcountry.com

Badge-A-Minit

Bath & Body Works

BatteryMart.com

BaxterBoo.com

Bayho

BeallsFlorida.com

Beanilla

Bed Bug Supply

BlindSaver.com

Blue Nile

Bodybuilding.com

Brahmin

Brighton.com

Build.com

CajunGrocer.com

Callaway Golf Pre-Owned

Carol's Daughter

Carousel Designs

CD Universe

Christianbook.com

Chubby Mealworms

CJ Pony Parts

Competitive Cyclist

CPO DeWALT

CPO Milwaukee

CRC Makeup

Crutchfield

Cutleryandmore.com

Cyberweld.com

DaddiesBoardShop.com

Dave and Adam's Card World

Design Toscano

Dharma Trading Co.

DiscountRubberStamps.com

DiscountFilters.com

DiscountFilterStore.com

DiscountFurnaceFilter.com

Do It Yourself Pest Control

DoMyOwnPestControl.com

Double Inks

Drs. Foster & Smith

Duluth Trading Co.

Dungarees.net

Early-Pregnancy-Tests.com

Eastbay

EasyApplianceParts.com

EliteRestaurantEquipment.com

etrailer.com

Executive Gift Shoppe

Fairhaven Health

Fairytale Brownies

Fox Creek Leather

FragranceNet.com

FrangranceX.com

FridgeFilters.com

Grasshoppers

Green Smoke

Beauty Care Choices

Harvest Essentials

HealthWarehouse.com

Holabird Sports

HomerunMonkey.com

Horse.com

House of Antique Hardware

ineedahubcap.com

Ink Technologies

InkSell.com

Jake Wilson

James Allen

Jimmy Beans Wool

Josh's Frogs

Ken's Sewing Center

Knitting Warehouse

Krill Oil

LatemodelRestoration.com

LD Products

Leatherology

Leisure Pro

LensDiscounters.com

Life is Good

LovelySkin.com

Lukie Games

Mack's Prairie Wings

MardiGrasOutlet.com

MarineDepot.com

Masseys

Merrell.com

MetroMedicalOnline

Microbattery.com

Midway USA

MinistryIdeaz.com

Moosejaw

Motorcycle Superstore

Muir Skate

Music123

Musician's Friend

NOVICA.COM

OnlineLabels.com

OrnamentShop.com

Overton's

paperandmore.com

Parts Dr

PartSelect.com

Perfect Memorials

Perfume.com

PersonalizationMall.com

PetGuys

PetSmart

PetSolutions

Pfaltzgraff

Pink Princess

Professional Supplement Center

Prosource.net

ProTrainings

PtouchDirect.com

PureFormulas

Pyramid Air, Ltd

QVC

RacingUSA.com

RealTruck

Replacements, Ltd.

Riding Warehouse

Rocky Mountain ATV/MC

Rpp Hobby

RubberStamps.com

Running Warehouse

Safety Glasses USA

Sailrite

San Francisco Salt Company

Sanuk

Schneider Saddlery

Serious Puzzles

shopPBS

ShowMeCables

SimplyInk

SKD TACTICAL

SmartPak Equine

smashbox

Sonic Electronix

Sperry

Sport Kilt

Guitar Strings and Beyond

Supplies Guys

Sweetwater

Tactics

TCM Turner Classic Movies

Tennis Warehouse

The Cover Store

The Perfume Spot

The Spa Depot

The Vermont Teddy Bear Co.

TheHitchStore

TheraBreath

TheVacuumCenter.com

TireBuyer.com

TireCrawler.com

tirecrazy.com

tires-easy.com

TotalHomeCareSupplies.com

TruckChamp.com

Tyler Tool

UGG Australia

UncommonGoods

Under Armour

US Cargo Control

VetRxDirect

VitaminShoppe.com

Vulcan Tire Sales

Wicked Whoopie Pies

WindyCityCigars

Woodwind and Brasswind

Yankee Candle Company

YarnSupply.com

zZounds

Platinum Award winners appear boldface

Customer feedback for the 2015 Award was collected August 2014 – July 2015.

About Bizrate Insights:

With over 27 million surveys collected annually from over 5,000 retailers worldwide, Bizrate Insights is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights' core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers. These core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.

Connexity (http://www.connexity.com) leverages its 17 years' experience with its top eCommerce destinations to help retailers and marketers sell more online.

Using its retail network, proprietary technology, and advanced audience modeling, Connexity help brands find and target the right audiences on any device with programmatic media. The company also helps performance marketers get more customers with syndicated product listings on its shopping-centric publisher network, and with search marketing services that includes hands-on management of SEM, PLAs, SEO and retargeting. And with Bizrate Insights, the company helps retailers keep their customers by supplying direct consumer feedback so they can improve their customer relationships and online store experience.

Connexity, Inc., formerly Shopzilla, Inc., is headquartered in Los Angeles and operates in the United States, the United Kingdom, France, Germany, and Italy. It is owned by Symphony Technology Group (STG).

Contact
George Simpson
[email protected]
203-521-0352

Logo - http://photos.prnewswire.com/prnh/20150927/271098LOGO 

SOURCE Bizrate Insights