Blue Cross Blue Shield of Arizona Ranks Highest in Member Satisfaction in the Southwest

Mar 31, 2014, 14:02 ET from Blue Cross Blue Shield of Arizona

PHOENIX, March 31, 2014 /PRNewswire-USNewswire/ -- The 2014 J.D. Power U.S. Member Health Plan Study(SM) ranks Blue Cross Blue Shield of Arizona (BCBSAZ) highest among health plan members in the Southwest region. The Southwest region consists of Arizona, Nevada and New Mexico.

BCBSAZ also received the region's highest scores in the following categories:

  • Coverage and benefits
  • Provider choice
  • Customer service
  • Claims processing

"This year as BCBSAZ reflects on 75 years of serving the state, we couldn't be more proud of this recognition. Our focus has been and will continue to be putting Arizonans first, always. It's our top priority," said Rich Boals, president and CEO of BCBSAZ. "Particularly since healthcare reform was passed into law, the organization has worked tirelessly to be a resource for Arizonans and guide them through the changes."

BCBSAZ is always committed to providing ongoing member service initiatives including support through extended hours of operations, partnerships with community organizations, special events with local retailers, as well as access to knowledgeable staff trained on evolving industry regulations. Additionally, BCBSAZ serves members through online health programs, easy to understand member communication touch points, efficient claims processing, and tools for managing healthcare expenses.

"We are relentless in our quest to serve our members," said Jody Chandler, chief service officer. "By predicting and adapting to the needs of our membership and marketplace demands, we aim to be the most trusted health insurer in Arizona."

The J.D. Power 2014 Member Health Plan Study measures satisfaction among members of 136 plans in 18 regions throughout the United States. Six areas are examined, each representing a part of the member experience: coverage and benefits, cost, provider choice, information and communication, claims processing, and customer service.

About Blue Cross Blue Shield of Arizona
Blue Cross Blue Shield of Arizona (BCBSAZ), an independent licensee of the Blue Cross and Blue Shield Association, is the largest Arizona-based health insurance company. Celebrating its 75th anniversary this not-for-profit company provides health insurance products, services or networks to Arizonans across the state. With offices in Phoenix, Flagstaff, Tucson and the East Valley, the company employs more than 1,300 Arizonans. Follow BCBSAZ at or on Twitter at @bcbsaz to get information on health and wellness, a knowledgeable perspective on health insurance reform, and become a part of what we're doing in your community.

SOURCE Blue Cross Blue Shield of Arizona