BOWE BELL + HOWELL Announces Expansion Plans for Customer Excellence Center

Durham Facility to House Solutions Showcase

Jun 14, 2010, 14:59 ET from BOWE BELL + HOWELL

DURHAM, N.C., June 14 /PRNewswire/ -- BOWE BELL + HOWELL (BBH) today announced expansion plans for a new customer excellence and demonstration center at its facility in Durham, N.C. This center will feature the widest range of inserting, sorting, software, vision and service offerings available today, and provide an opportunity for customers to meet with BBH industry experts.

"We are making a significant investment in our Customer Excellence Center to enable customers to experience our best-in-class solutions running in a fully integrated environment. This exciting initiative demonstrates our commitment to helping customers make the best decisions for their businesses during these challenging times," said Mark Van Gorp, BBH vice president of business development and marketing. "These solutions, coupled with our award-winning service support and best-practices center, help mailers reduce costs and improve the productivity, integrity, message impact and overall quality of their operations."

The facility will feature solutions from BBH and its partner companies. A state-of-the-art meeting room and control center, with capacity for large groups, will serve as the hub for customer meetings, technical advisory councils and other customer and industry events.

"Visitors to the Customer Center can see one or multiple solutions running standard or custom applications without the costs, distractions and fixed dates of a tradeshow," said Mike Maselli, vice president of marketing and product management. "We believe that making a live environment available to customers year-round will shift the control back to customers, where it should be."

The facility also includes BBH's advanced Technical Assistance Center, Customer Care Center and BBH University. The grand opening will be in late summer.

View the BBH video on YouTube at or visit for more information.


Headquartered in Wheeling, Ill., BOWE BELL + HOWELL is a leading provider of high-performance document management solutions and services. The company pioneered gripper arm mail-inserting systems in 1938, and has one of the world's largest installed bases of such inserters as a result of the technology's flexibility, performance and reliability. The company's complete portfolio of inserting, sorting, plastic card, integrity, cutting, packaging, print-on-demand and software solutions is the most comprehensive product offering for paper-based and digital mail communications. These solutions are supported by one of the largest dedicated service organizations in the industry. For further information on BOWE BELL + HOWELL, please visit