Brian Costanzo to Lead Nation's Preeminent Consumer Care Group, SOCAP International

Executive brings extensive management experience in non-profit and hospitality fields

Jan 05, 2016, 08:22 ET from SOCAP International

ALEXANDRIA, Va., Jan. 5, 2016 /PRNewswire-USNewswire/ -- SOCAP International, the Society of Consumer Affairs Professionals in Business, today announced its selection of Brian Costanzo as its new President and CEO.  Formerly Senior Vice President of Business Development at the Entrepreneurs' Organization, Costanzo will lead SOCAP drawing on his extensive background in hospitality, customer engagement and non-profit leadership.

"The SOCAP Board of Directors and membership are delighted to welcome Brian Costanzo," said SOCAP Board Chair Céline Dumais of L'Oreal Americas. "Brian brings the compelling combination of drive, creativity, and management skills as well as extensive service experience that we believe will take SOCAP to the next level," she added.

A business strategist with a proven record of association member growth and retention, Costanzo will work with the SOCAP Board to set the overall strategic direction for the organization. He will also be responsible for the management of the national headquarters and professional staff. 

"Brian brings knowledge, skills and experience from both the non-profit and hospitality management perspectives," said Marie Shubin of E&J Gallo, SOCAP's Immediate Past Board Chair. "We are particularly impressed by his demonstrated ability to work collaboratively, share knowledge across industries, build strong networking capabilities and grow membership," she said.

Prior to joining the Entrepreneurs' Organization in 2005, Costanzo held a number of positions with leading hospitality companies, including assignments with Ritz-Carlton Hotel Company, Starwood Hotels and Resorts, the Hotel Group, and the Signature Hospitality Group.  He also owned and operated Vision Hospitality, a San Francisco-based meeting and event planning, staffing and training firm.

"I believe that in an increasingly global marketplace, customer care delivery is the key differentiator among competing brands," Costanzo said.  "Customer care is more important than ever, and SOCAP is the nation's top professional society for customer care professionals.  I am excited to have this unique opportunity to lead this important organization forward."

Costanzo is a graduate of the City College of San Francisco and the University of Nevada, Las Vegas.  He is a member of the American Society of Association Executives (ASAE) and is a Certified Association Executive (CAE).  Costanzo replaces SOCAP Interim CEO Janice Lachance, Esq. 

Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe. Visit for complete SOCAP information.

For More Information:
Marjorie Bynum
VP, Communications
(703) 910-2473

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SOURCE SOCAP International