NEW YORK, Nov. 28, 2018 /PRNewswire/ -- Broadw.ai, the leading AI solution for Broadway experiences, today announced that the company has chosen to develop an artificial intelligence-based answer engine in partnership with Satisfi Labs to enhance theatergoer service and engagement. The platform, initially launched for Anastasia at the Broadhurst Theatre and Come From Away at the Gerald Schoenfeld Theatre, moves the Broadway experience from ticketing to the web, with branded digital platforms like Facebook Messenger to your own website.
This new platform is a 24-hour automated, virtual employee for guests, providing information for shows, venues, food & beverage options, shopping, parking and other questions essential to enhancing the audience experience. Responses from the answer engine are completely autonomous and based on data feeds, expert Broadway knowledge, and customer-generated content.
"We have been working on innovative ways to enhance the theater experience, for the lifelong theater enthusiasts to the first time theatergoer. With this new platform, the moment somebody decides to purchase a ticket, the conversational platform is there to assist guests with all of their needs, even after the show has come to an end," said Micah Hollingworth, Co-Founder, and CEO of Broadw.ai. "This new platform is built to ensure every experience is superior and personalized."
"We are excited to work with Broadw.ai and bring our conversational AI platform to Broadway," says Don White, CEO and Co-Founder of Satisfi Labs. "Our technology has been successfully implemented across sports and entertainment, and theater is no different as it pertains to providing a superior customer experience. This type of dynamic AI platform will allow for greater engagement across each show and create personalized one-to-one interactions, elevating guest services and creating better experiences for visitors to Broadway and New York alike."
Broadw.ai has successfully launched the AI platform for Anastasia and Come From Away, and will be launching the platform for multiple shows by end of 2018, including Phantom of the Opera and WICKED.
Satisfi Labs is the foremost AI leader in sports and live entertainment, and now expanding to retail and tourism locations. The company has seen over 1 million unique users across their live event platforms. This AI-powered answer engine platform will be the first of its kind for the theater industry.
Broadw.ai merges bleeding edge AI technology with the Broadway sales and marketing experience to recreate the customer conversation from the box office window; moving that conversation to the web through show branded digital platforms, like Facebook Messenger or on your own website.
Broadw.ai's platform allows you to interact and retain your customers with real-time dialogue – from more information about the show, theater access information, or which ticket purchase option suits them best.
About Satisfi Labs
Satisfi Labs is a conversational AI platform for retailers, sports venues, attractions, and live events. Our answer engine powers chatbots, voice experiences, messaging apps and website forums to provide an answer to all customer questions in real time. Imagine all the best qualities and knowledge across your organization wrapped up in one digital presence that can immediately learn new things and always provides back the perfect answer to any question. The result is increased online and on-premise sales, a better customer experience, deeper personalization, and higher NPS scores. More information can be found at https://www.satis.fi.
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