BT Global Services Again Positioned As A Leader By Gartner In The Communications Outsourcing And Professional Services Magic Quadrant

LONDON, Jan. 9, 2013 /PRNewswire/ -- BT today announced that it has been positioned by Gartner, Inc. in the Leaders Quadrant in the "Magic Quadrant for Communications Outsourcing and Professional Services"[i] report for the third consecutive year.

The report by Gartner includes analysis of 21 global vendors that "deliver IT and process services in support of enterprise communications systems and network connectivity." 

The Gartner report says that "Leaders affect competitors by the choices they make to create IT service offerings to support business goals, how they align their messaging and personnel to industry needs, and their capability to differentiate value, price and service levels to be first to market with relevant products. Vendors in the Leaders quadrant are performing well today, and maintain a stable organization with a clear vision of market direction. Leaders are building competencies to sustain their leadership positions in the market." Additionally, vendor and customer experience weigh heavily in the Leaders quadrant. All these vendors have demonstrated they have significant network management and outsourcing experience, and understand the dynamics needed to deliver network-centric IT services successfully.

Luis Alvarez, chief executive officer BT Global Services, said: "I'm delighted that the BT Global Services team has maintained our leadership position for the third year running. It's fantastic to see our strategy of investment in high growth markets as well as our solutions for industry sectors so clearly recognized in this report and in the eyes of our customers.

"We've refreshed our whole portfolio over the last year and are pleased to see that reflected in Gartner's analysis," continued Alvarez. "We've built on the existing strengths of our core capabilities in BT Connect's portfolio of global connectivity solutions and are particularly pleased about the recognition of our capabilities in BT One's unified communications and collaboration services, and BT Contact centre solutions.

"We believe the leadership position speaks volumes about our commitment to continuously improve our business and the hard work of our highly skilled global team. We know this really matters to our customers around the world."

To view the full report, please visit http://www.gartner.com/reprints/bt-uk-annual-reprints?id=1-1DC2AUW&ct=121221&st=sb

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

About BT
BT is one of the world's leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.

In the year ended 31 March 2012, BT Group's revenue was £18,897m with profit before taxation of £2,445m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York. 

For more information, visit www.btplc.com

[i] Gartner "Magic Quadrant for Communications Outsourcing and Professional Services" by Eric Goodness, Christine Tenneson, 20 December 2012, G00229632

SOURCE BT