CA Technologies Helps AMAG to Guarantee its Customers a First-Class Online Experience

MORGES, Switzerland, November 18, 2010 /PRNewswire-FirstCall/ --

- CA Wily Application Performance Management Facilitates Trouble-Free Online Business Transactions and Increases Customer Satisfaction Levels

CA Technologies (NASDAQ: CA), provider of IT management software and solutions, is helping AMAG to guarantee its customers a first-class online experience.

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For AMAG Automobil- und Motoren AG, the largest chain of car dealerships in Switzerland, the operational reliability of its websites and Web applications is of major strategic importance for the customer contact and sales cycle. Web applications not only play a key role in sales, vehicle configuration, financing and car insurance. They are also of significant importance for critical business activities such as cooperation with employees and partners, managing the supply chain for cars and spare parts and monitoring and processing import orders.

AMAG used to clone numerous websites from car manufacturers and sales and service partners onto its own site. The AMAG website environment was sometimes made up of 1,090 mini sites. This complexity made the various sites very unreliable and unstable, causing complaints from customers and partners but high support costs. With CA Wily Application Performance Management, the company was able to take control of these problems within a very short space of time. The solution from CA Technologies is monitoring business critical Web applications, the associated Web servers and more than 56,000 transactions per day in real time, detecting the root causes of errors and therefore providing the framework needed to optimise transactions and business processes. Errors, instabilities and performance problems can therefore be identified and rectified quickly and pro-actively.

CA Technologies recently published an independent study entitled "Service Assurance: Accelerating Growth through an Exceptional Customer Experience". Download at http://ow.ly/37Z7j.

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments - from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at http://www.ca.com/.

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