ISLANDIA, N.Y., May 9, 2011 /PRNewswire/ -- CA Technologies (NASDAQ: CA) today announced that its CA Service Desk Manager has received the IT Service Management (ITSM) "stamp of approval" by being the first major vendor to achieve the highest levels of recognition for incorporating ITIL® version 3 (V3) best practices, which help customers to further drive IT process improvements and efficiency.
The CA Service Desk Manager 12.5 suite has been recognized by the internationally known and accepted ITSM assessment services PinkVERIFY and the Office of Government Commerce ITIL Software Scheme (OGC ISS). The CA Service Desk Manager suite achieved PinkVERIFY certification on all 15 available ITIL V3 processes. CA Technologies has also been certified Gold Level ITIL Process Compliance for Incident, Problem, Change, Request Fulfillment, and Service Asset and Configuration Management by the OGC ISS.
"We're pleased to recognize CA Technologies vision in successfully developing the Service Desk Manager 12.5 suite to support ITSM best practices according to the ITIL framework," says David Ratcliffe, president, Pink Elephant. "The PinkVERIFY 3.1 assessment now includes the option of the OGC ITIL Software Scheme (ISS) which provides ITSM software vendors and service providers with, in addition to the PinkVERIFY logo, the OGC ISS logo or swirl. Customers have the added assurance that the toolsets have successfully passed a rigorous functionality, automation and documentation demonstration of ITIL V3 compatibility and compliance."
The PinkVERIFY assessment by Pink Elephant is recognized as the IT Service Management industry's original program for certifying software that supports the definitions and workflow requirements for ITIL. For more than 13 years, PinkVERIFY has offered customers who realize the significance of adopting and implementing ITIL best practices, the assurance that they are selecting optimal, value-based ITSM solutions. The 15 processes certified by Pink Elephant span the IT maturity spectrum from chaos and reactive up to proactive business alignment.
"We warmly congratulate CA Technologies as it becomes the first major service desk vendor to be awarded PinkVERIFY 3.1 and OGC's ITIL V3 Software Scheme endorsement for 15 ITIL Processes," said Richard Pharro, CEO, The APM Group. "A recent survey by The APM Group showed that 80 percent of people who use OGC endorsed ITIL software would recommend it. The commitment to undergo independent evaluation and review shows that CA Technologies has made the effort to provide a robust and reliable solution to its customers."
CA Technologies is one of the only major vendors to successfully demonstrate how it facilitates the higher maturity level processes such as Service Portfolio, Financial and Service Catalog Management. Spectrum Health and pureSCM were among CA Technologies customers to provide in-production references for the company to achieve this prestigious distinction.
"We are committed to delivering our customers out-of-the-box Service Management best practices to reduce total cost of ownership. From its inception, we built CA Service Desk Manager on a framework of embedded ITIL processes, and with the ability to tightly integrate with other CA Technologies and third-party IT solutions," said Brian Bell, general manager, Service and Portfolio Management, CA Technologies. "Achieving PinkVERIFY and OGC endorsement of all 15 ITIL processes is proof that CA Technologies is driving IT process improvements and efficiencies in accordance with ITIL best practices."
CA Service Desk Manager is available on-premise and on-demand. For more information on CA Technologies ITIL activities and CA Service Management, please visit: ca.com/itil
Founded in 1980, Pink Elephant is the leader in providing IT Service Management best practice services. Operating in many locations across the globe including the USA, Canada, Mexico, Brazil, the UK, Netherlands, South Africa, Hong Kong, Malaysia & Singapore, Pink Elephant is the world's #1 supplier of ITIL and IT Service Management conferences, education and consulting services. For more information, please visit www.pinkelephant.com.
About the ITIL Software Scheme
Through the Office of Government Commerce (OGC), the APM Group has established an ITIL Software Scheme which allows software tool vendors to obtain endorsement for an ITIL based tool. Endorsement allows tool vendors to hold a valid Trade Mark License and use the Process Compliant badge. For further details visit www.itil-officialsite.com
About CA Technologies
CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com.