CAA Member Employee Earns IIAT's 2013 'ACSR of the Year'

Dee Randall of Duncan, Fraser & Bridges Wins IIAT Award

Jul 22, 2013, 11:18 ET from Combined Agents of America, LLC

AUSTIN, Texas, July 22, 2013 /PRNewswire/ -- Combined Agents of America, LLC (CAA) congratulates Delia (Dee) Randall, personal lines ACSR at Duncan Fraser & Bridges Insurance Agency in Pampa, for being named the Accredited Customer Service Representative (ACSR) of the Year at IIAT's 116th Annual Conference and Trade Show in Dallas. Duncan Fraser & Bridges Insurance Agency is a CAA member agency. With a presence in Oklahoma and Kansas, Texas-based CAA is a managing general agency (MGA) committed to further expansion across the country to strengthen the independent insurance agency system through profitable growth and exceptional service for its member agencies. 


This award is given annually to an ACSR in Texas who exemplifies outstanding leadership and service to the independent agency system and to the public. In addition to receiving the award, Dee received $1,500 from Myron Steves and the chance to win the national competition later this year.

"We are extremely pleased that Dee was awarded the ACSR of the Year by IIAT for her dedication and hard work at our CAA member agency in Pampa where she is the anchor of our Personal Lines Department," said Bill Bridges, CAA member and President of Duncan, Fraser & Bridges, Pampa, Texas. "She is dedicated to service the people that put their trust in our agency.  Dee has been with us since before we merged three agencies in 1995.  She is a hometown girl and it means a lot to her friends and customers that she has dedicated 30 years of her life to the business."

Dee goes above and beyond to help her customers. She most enjoys helping the elderly and young couples understand insurance coverages and believes the most important component of quality customer service is knowing your customers, your product and their insurance needs. There are many customers Dee has helped that she's never met face to face, but she has a close relationship with them because she gets to know them, their circumstances and their insurance needs. Dee is active in her church, First Baptist of Pampa, where she teaches a class for women from the ages of 80 and over, and a Wednesday night class for women of all ages. Dee does her best to help people in need.

About IIAT

The Independent Insurance Agents of Texas (IIAT) is the nation's largest state association of Trusted Choice® agencies. IIAT represents approximately 1,900 agencies and more than 16,000 agents and insurance professionals.

About Combined Agents of America, LLC

Founded in 1997 Combined Agents of America, LLC (CAA) is based in Austin, Texas, and is comprised of 52 independent insurance agencies located throughout Texas, Oklahoma and Kansas. By funneling the agencies' combined premiums, CAA brings larger volume commitments to insurance companies, while empowering its members to realize greater benefits from insurance companies, vendor discounts and other incentives. In 2012, CAA generated more than $566.7 million in combined property and casualty annual premiums, and currently works with 18 of the largest insurance companies in the nation. All CAA member agencies remain independent and are recognized by insurance companies as a key component to their future growth and goal commitments. Additional information is available at

CAA member agencies include: Aars & Nelson Insurance Agency, Barnard Insurance Agency, Bartlett, Baggett & Shands, Benchmark Insurance Group, Benton-Luttrell-Brown Company, Bigham-Kliewer-Chapman-Watts Insurance Agency, Bibby Brilling & Associates LLP, BRIA Insurance & Risk Consultants, Bridges Group Inc., Bosworth & Associates, Bryan Insurance Agency Ltd., Brownrigg Insurance Agency Inc., Cravens Warren & Co., Crockett Insurance Service, Duncan-Fraser & Bridges Insurance Agency Inc., Ed Berrong Insurance Agency, Ed Weeren Insurance Agency Inc., EFGI Insurance & Bonds LLC, Elliott Insurance Group, Evans-Ewan & Brady Insurance Agency Inc., Fuqua Ruth Typer Insurance, First Insurance Services, First Texas Insurance Services LC, Henry Norris Insurance Agency, Inc., HC&H Insurance Group, Garrett Insurance Agency, Inc., GBS Insurance Agency Inc., Grona Boles Martin & Bloxsom Insurance, Hill County Insurance Agency, HC&H Insurance Group, ICI Insurance, Insurance Net Inc., JHC Insurance Agency Inc., J. S. Edwards & Sherlock Insurance Agency, Keller-Leopold Insurance, Inc., McCorkle Commercial Insurance Agency, Mims & Smith, Mr. Insurance Agency, Inc., NTX Insurance Group, Inc., Pierson-Fendley Insurance Agency, LLC, Pinnacle Insurance Group Inc., Porter Insurance Agency Inc., Purifoy Insurance Agency, LTD,  SBS Insurance, The Shropshire Agency Inc., Siegeler Insurance Agency, Inc., Southern Star Insurance, Walthall-Sachse & Pipes, Inc., The Weatherby-Eisenrich Inc., Wellmann Insurance Agency, Inc., Western Insurance Agency, Whorton Insurance Services, and Wood-Dulohery Insurance, Inc.

Press Contact:
Courtney R. Holder
Tel: (512) 627-0779

SOURCE Combined Agents of America, LLC