Cable&Wireless has implemented ClickSoftware's workforce management solutions including ClickSchedule, ClickMobile, ClickAnalyze, Street Level Routing and ClickLocate, which will enable the company to increase the average number of visits completed by each engineer in a working day. This means Cable&Wireless will be able to further improve the customer experience and productivity.
Cable&Wireless, with the help of Wipro, have implemented the solution within two distinct business areas of field operations: installation and maintenance of mission critical telecoms solutions. The previous bespoke system used to manage programs of work for Cable&Wireless was deemed inflexible and didn't optimize engineer time. As a result, the company looked to the open market for providers of specialist workforce scheduling and mobility software that could better address these issues.
Once a job has entered the system, the ClickSchedule solution will synchronize engineer skills, location, and current workload with Cable&Wireless' business rules (such as individual customer Service Level Agreements) to automatically optimize the scheduling process in real-time. The schedule information and job details will then seamlessly flow to ClickMobile on the engineers' mobile devices.
ClickLocate monitors engineers' locations in real-time, providing the dispatch team with the visibility to reallocate engineers quickly to deal with emergencies. Engineers will be able to update work progress and job completion details into their mobile devices, and this information is then used to provide real-time feedback into core systems as well as learn and modify metrics, such as standard job duration etc.
ClickAnalyze will automatically receive this data and provide intelligence and management reports on issues such as Service Level compliance, engineer performance and areas of skills shortage. This can then be used to proactively improve future operations.
Cable and Wireless plc is one of the world's leading international communications companies. It operates through two standalone business units - Worldwide and CWI.
The Worldwide business (formerly
CWI is an owner and operator of leading regional telecoms businesses.
For more information about Cable&Wireless, go to http://www.cw.com
ClickSoftware is the leading provider of workforce management and service
optimisation solutions that create business value for service operations
through higher levels of productivity, customer satisfaction and cost
effectiveness. Combining educational, implementation and support services
with best practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organisation. From proactive
customer demand forecasting and capacity planning to real-time decision
making, incorporating scheduling, mobility and location-based services,
ClickSoftware helps service organisations get the most out of their
resources. With over 150 customers across a variety of industries and
geographies, and strong partnerships with leading platform and system
integration partners - ClickSoftware is uniquely positioned to deliver superb
business performance to any organisation. The company is headquartered in
For more information about ClickSoftware, please call +781-272-5903 or +1(888)438-3308, or visit http://www.clicksoftware.com.
Thispress release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are
not limited to, those statements regarding ClickSoftware's solutions and how
they will help Cable&Wireless Worldwide. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those
projected. The forward-looking statements contained in this press release are
subject to risks and uncertainties, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F
for the year ended
Contacts: Joanna Larivee ClickSoftware, Inc. +781-272-5903 x2235 Joanna.firstname.lastname@example.org
SOURCE ClickSoftware Technologies Ltd