Cable&Wireless Selects and Implements ClickSoftware for Optimized Mobile Workforce Management

Leading Global Communications Company Implements Optimized Scheduling, Mobility and Location Based Services to Transform its UK Field Operations

Jan 11, 2010, 08:30 ET from ClickSoftware Technologies Ltd

BURLINGTON, Massachusetts, January 11 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of workforce management and service optimization solutions, today announced that Cable&Wireless Worldwide, provider of mission critical communication solutions to large users of telecoms services globally, has selected and implemented its ServiceOptimization Suite to increase engineer productivity, reduce costs and further improve the services Cable&Wireless delivers to its customers.

Cable&Wireless has implemented ClickSoftware's workforce management solutions including ClickSchedule, ClickMobile, ClickAnalyze, Street Level Routing and ClickLocate, which will enable the company to increase the average number of visits completed by each engineer in a working day. This means Cable&Wireless will be able to further improve the customer experience and productivity.

Cable&Wireless, with the help of Wipro, have implemented the solution within two distinct business areas of field operations: installation and maintenance of mission critical telecoms solutions. The previous bespoke system used to manage programs of work for Cable&Wireless was deemed inflexible and didn't optimize engineer time. As a result, the company looked to the open market for providers of specialist workforce scheduling and mobility software that could better address these issues.

Russ Hewitt, Director, Field Services, Cable&Wireless Worldwide, commented: "We chose ClickSoftware as they could provide a solution that would not only be robust enough to meet our very complex scheduling needs but also help us further improve the service we deliver to our customers."

Hannan Carmeli, President and Chief Operating Officer of ClickSoftware said: "The Cable&Wireless decision highlights how important mobile workforce productivity is to cable and telecommunication companies in terms of cost, customer service and ongoing strategy."

Once a job has entered the system, the ClickSchedule solution will synchronize engineer skills, location, and current workload with Cable&Wireless' business rules (such as individual customer Service Level Agreements) to automatically optimize the scheduling process in real-time. The schedule information and job details will then seamlessly flow to ClickMobile on the engineers' mobile devices.

ClickLocate monitors engineers' locations in real-time, providing the dispatch team with the visibility to reallocate engineers quickly to deal with emergencies. Engineers will be able to update work progress and job completion details into their mobile devices, and this information is then used to provide real-time feedback into core systems as well as learn and modify metrics, such as standard job duration etc.

ClickAnalyze will automatically receive this data and provide intelligence and management reports on issues such as Service Level compliance, engineer performance and areas of skills shortage. This can then be used to proactively improve future operations.

About Cable&Wireless

Cable and Wireless plc is one of the world's leading international communications companies. It operates through two standalone business units - Worldwide and CWI.

The Worldwide business (formerly Europe, Asia & US) specialises in offering high quality communications services such as IP, data, voice and hosting to large enterprise, reseller and carrier customers. It operates globally, with core markets in UK, Asia and EMEA, and provides connectivity in 153 countries.

CWI is an owner and operator of leading regional telecoms businesses. Headquartered in London, it operates businesses through four regional operations the Caribbean, Panama, Macau and Monaco & Islands delivering world class service and efficiency. CWI is a full-service telecommunications provider offering mobile, broadband, and domestic and international fixed line services, as well as enterprise and managed service solutions.

For more information about Cable&Wireless, go to

About ClickSoftware

ClickSoftware is the leading provider of workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organisation. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organisations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organisation. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific.

For more information about ClickSoftware, please call +781-272-5903 or +1(888)438-3308, or visit

Thispress release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding ClickSoftware's solutions and how they will help Cable&Wireless Worldwide. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. The forward-looking statements contained in this press release are subject to risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

    Joanna Larivee
    ClickSoftware, Inc.
    +781-272-5903 x2235

SOURCE ClickSoftware Technologies Ltd