Call Center Certification Body Earns Better Business Bureau Accreditation

CHICAGO, Aug. 16, 2011 /PRNewswire/ -- Becoming an Accredited Business with the Better Business Bureau is an honor not accorded to all businesses; because not all businesses meet eligibility standards. The RCCSP Professional Education Alliance is pleased to announce today that it has met all BBB standards and is now an Accredited Business.

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"Accreditation in the BBB is by invitation only," says Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. "And only those businesses that meet our high standards, and pass the review process are approved by our Board of Directors."

As with all businesses that are Accredited by the BBB, the RCCSP Professional Education Alliance has committed to the BBB Code of Business Practices. The Code is a comprehensive set of policies, procedures and best practices on how businesses treat customers. These standards call for building trust, embodying integrity, advertising honestly and being truthful. Bernas adds "To maintain their Accreditation a business must be transparent, honor their promises, be responsive to their customers, and safeguard their privacy."

"We are proud to be a BBB Accredited Business," said Nina Kawalek, CEO of RCCSP. "As the call center industry's accreditation and certification organization, it is imperative that our customers know how seriously we take our commitment to excellence and good customer service. Our achieving BBB Accreditation exemplifies that goal."

RCCSP, celebrating its sixteenth year of service to the contact center and IT support communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best training companies from the United States, all with long-standing and deserved reputations for quality content, experienced instructors, and outstanding customer service, through a single point of contact.

About the Better Business Bureau

As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on business and nonprofit organizations and encourage people to check out a company or charity before making a purchase or a donation.

CONTACT: Jean Luis Caamano, +1-708-246-0320, [email protected]

SOURCE RCCSP Professional Education Alliance