Call Center Week Releases Exclusive Interview with Google

How Google Streamlines the Mobile Customer Journey

May 13, 2015, 12:00 ET from IQPC

NEW YORK, May 13, 2015 /PRNewswire/ -- Mobile isn't just the future; mobile is now, according to Google's product development visionary, Chris Vennard. Vennard sat down for an exclusive interview with IQPC where he discussed redesigning the mobile contact center experience with a seamless customer journey in mind. He'll provide further explanation at the upcoming 16th Annual Call Center Week this June 15-19 at The Mirage, Las Vegas.

"Nobody will disagree when I say the world is going mobile," he said.

Vennard predicts mobile calls from search will double to 86 billion annually by 2018. He outlined several options to enhancing the customer journey in mobile as it relates to Google's Call Ad product. Watch this exclusive three-part interview series to learn what Google's been up to:

Part 1: focuses on integrating call and search functions.
Part 2: explores the benefits and challenges of the strategies discussed in Part 1.
Part 3: covers metrics and Chris's closing comments. 

Vennard will join more than 120 speakers at IQPC's Call Center Week, which is the customer service industry's top event and attended by more than 2,000 professionals. IQPC also interviewed Stephanie Dorman, MediaOcean's VP of Support and Training, who singlehandedly restructured and advanced the company's contact center department with an eye for customer centricity and employee satisfaction. She spoke with IQPC in an exclusive interview ahead of her appearance.

In addition to cutting-edge content expected in conference sessions, Call Center Week's expo hall features top technology solutions that drive today's customer service industry forward. Free expo passes are available for customer care professionals to learn about new technologies and network with peers. Visit for more information.

About IQPC
IQPC is a global enterprise with offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, India, Sydney and Toronto. The company leverages a global research base of best practices to produce an unrivaled portfolio of problem-solving conferences.

Each year IQPC offers approximately 2,000 worldwide conferences, seminars, and related learning programs involving topics such as Call Center, Cold Chain, Defence, Government, Healthcare, Marketing, Mining, Pharma, and Transport. For more information, please visit:

Gahwui Kim
Jr. Divisional Marketing Director
Call Center Week, IQPC