SAN FRANCISCO, Feb. 7, 2017 /PRNewswire/ -- CallVU today announced it has launched Mobile Digital Engagement Platform on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. CallVU, a Gartner cool vendor for customer service 2016, delivers smart customer engagement by enabling equal customer experience across digital and voice channels. Consumer interactions are improved through channel consolidation in which customers and agents can collaborate to exchange media, files, pictures or videos and co-browse on same web pages, gaining a clear and fast interactions from the customer channel of choice – mobile, app, web, voice or messaging.
CallVU delivers smart customer engagement by enabling equal customer experience across digital and voice channels
Built on the Salesforce App Cloud, CallVu's Mobile Digital Engagement is currently available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EOH26UAH.
Mobile Digital Engagement Key Features
The platform expands self-service with mobile digital engagement, diverting customers from their channel of choice to self-service, and creating a branch-like experience when a personal touch is needed. CallVU leverages existing mobile and web assets so Organizations get increase revenues, more digital usage, lower costs and fast service resolution.
Being integrated out-of-the-box with Salesforce through the AppExchange enables Salesforce users to naturally extend their CRM into a full collaborative environment with customers securely, and in a rapid time to market, leveraging profound IT implementation benefits.
Comments on the News
- "The partnership with Salesforce improves our ability to provide greater and faster value to our customers," said Ori Faran, CEO of CallVU. "We are excited to work with Salesforce, and embed our agent desktop into the CRM workflow; we already see strong market demand for this partnership."
- "Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer," said Todd Surdey, App Innovation Partner Sales, Salesforce. "By leveraging the power of the Salesforce App Cloud, CallVU provides customers with an exciting new way of customer engagement that combines rich digital, interactive media and voice and deliver a highly engaging and collaborative customer experience
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,000 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses.
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CallVU, offers an innovative Omni-Channel hub with its Mobile Digital Engagement Platform. Offering consumers to use their channel of choice – Mobile, web, voice or messaging, with digital self-service, and a branch-like experience when a human touch touch is needed. CallVU addresses the business need of diverting customers to digital self-service - reducing call volumes, ensuring more customers benefit from existing digital assets and enhancing the customer experience. By creating new Omni-channel journeys, CallVU delivers customer experiences in the channel of choice of customers and tuned to the enterprise business goals.
Visit us at www.callvu.com
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