HealthGrades study suggests 91 percent of patients would definitely recommend CTCA at Midwestern to friends and family
CHICAGO, June 9, 2011 /PRNewswire-USNewswire/ -- Cancer Treatment Centers of America® (CTCA) at Midwestern Regional Medical Center (Midwestern) announced today that it has received the 2011 HealthGrades Outstanding Patient Experience Award™ -- one of only two recipients in all of Chicagoland, one of 15 in Illinois, and one of 339 nationwide to receive the prestigious award. This is the second consecutive year that CTCA at Midwestern has been recognized with the honor.
The HealthGrades Outstanding Patient Experience Award is based on an analysis of patient surveys from 3,797 hospitals across the country by HealthGrades, a leading independent healthcare ratings organization. Only those performing in the top 10 percent in the nation are designated Outstanding Patient Experience Award recipients.
This is also the second consecutive year that CTCA at Midwestern has achieve the distinction of performing in the top five percent in the nation – one of only 8 hospitals in Illinois and 170 in the nation to do so.
"We are extremely honored to receive the prestigious HealthGrades Outstanding Patient Experience Award for two years running," says Anne Meisner, President and CEO of CTCA at Midwestern. "It's a real tribute to our team of world class cancer experts who work tirelessly to exceed the expectations of our patients and their families by delivering unparalleled service in every interaction," she adds.
Under a program administered by the Centers for Medicare and Medicaid Services, part of the U.S. Department of Health and Human Services, surveys were sent to patients within 48 hours after their discharge. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data was collected between April 2009 and March 2010.
Survey questions fell into the following 10 categories:
- Overall rating: How do patients rate the hospital overall?
- Recommendation to family/friends: Would patients recommend the hospital to friends and family?
- Communication with doctors: How often did doctors communicate well with patients?
- Communication with nurses: How often did nurses communicate well with patients?
- Responsiveness of hospital staff: How often did patients receive help quickly from hospital staff?
- Pain management: How often was patients' pain well controlled?
- Communication about medicines: How often did staff explain medicines before giving them to patients?
- Discharge information: Were patients given information about what to do during their recovery at home? (This question was the only yes/no measure.)
- Cleanliness: How often were the patients' rooms and bathrooms kept clean?
- Quietness: How often was the area around patients' rooms kept quiet at night?
The analysis of the HCAHPS surveys by HealthGrades found that CTCA at Midwestern outperformed the national average in all 10 categories. For example, 86 percent of patients surveyed gave CTCA at Midwestern an overall rating of a 9 or a 10 (10 being the highest possible) compared to a 67 percent average for all reporting hospitals in the U.S. An overwhelming 91 percent of patients surveyed reported that they would definitely recommend CTCA at Midwestern to their families and friends compared to a 69 percent average for all reporting hospitals in the U.S.
"It's clear that patients are driving higher quality in our nation's hospitals," said Dr. Rick May, HealthGrades Vice President of clinical quality programs. "Hospitals like CTCA at Midwestern take HCAHPS survey results very seriously and invest time and resources to ensure each patient's experience is the best possible. This is yet another example of how transparency in health care drives quality."
Cancer patients travel from all 50 states to receive treatment at CTCA at Midwestern.
About Cancer Treatment Centers of America®
Founded in 1988, Cancer Treatment Centers of America® (CTCA) is a network of cancer treatment hospitals and community oncology programs in Illinois, Oklahoma, Pennsylvania, Washington and Arizona. CTCA provides a comprehensive, patient-centered treatment model that fully integrates conventional, state-of-the-art medical treatments with scientifically-supported complementary therapies such as nutrition, naturopathic medicine, psychological counseling, physical therapy and spiritual support to meet the special, whole-person needs of cancer patients with complex and advanced-stage disease. CTCA encourages patients and their families to participate in treatment decisions through its Patient Empowerment Medicine(SM) model. For more information about Cancer Treatment Centers of America, go to www.cancercenter.com.
SOURCE Cancer Treatment Centers of America