TROY, Mich., July 12, 2011 /PRNewswire/ -- CareTech Solutions, an information technology (IT) and Web products and services provider for more than 180 U.S. hospitals, announced today that Cancer Treatment Centers of America (CTCA) selected the company's Service Desk™ hospital help desk to provide 24x7x365 comprehensive IT support to the national network of CTCA hospitals.
"We sought a partner to provide 24x7x365 help desk support for our growing network of regional, destination hospitals and clinics," said Chad A. Eckes, chief information officer, CTCA. "CareTech Solutions has extensive healthcare experience and shares our commitment to providing high-quality care and service excellence to cancer patients, as well as serving the needs of our clinicians who deliver fully integrated, personalized care. We're excited about our partnership."
Cancer patients and their families travel hundreds of miles one way to receive the unique CTCA treatment model known as Patient Empowered Care®. The model combines state-of-the-art clinical treatments and technology with an array of complementary therapies – such as nutrition therapy, naturopathic medicine, pain management, oncology rehabilitation, mind-medicine and spiritual support –that help manage side effects and improve quality of life. CTCA also encourages and empowers patients to take an active role in treatment decision-making.
Features of CareTech Solutions Service Desk include:
- Trained and certified support analysts based in the U.S.
- Scalable operation (500 to 20,000 calls per hospital per month)
- Knowledge management
- Comprehensive implementation
- Performance metrics tracking and reporting
- Trend analysis to understand problems and reduce call volumes
- Proactive infrastructure and applications monitoring
- Physician-only hot line
About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software & Professional Services report.
For more information, please visit www.caretech.com.
SOURCE CareTech Solutions