Carrier Named a 2025 Organization of the Year for Excellence in Customer Service

BluEdge™ Command Centers delivered exceptional service – saving customers an estimated more than $19 million* and 600 million kWh in operational efficiencies

PALM BEACH GARDENS, Fla., May 6, 2025 /PRNewswire/ -- Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions, has been named an Organization of the Year in the 2025 Excellence in Customer Service Awards by the Business Intelligence Group. The annual awards recognize companies transforming customer service through innovation, responsiveness and tangible impact.

This recognition highlights the impact of Carrier's BluEdge™ Command Centers, which leverage AI-driven insights and advanced connectivity through Carrier's Abound™ Suite and Building Automation Solutions. By continuously monitoring and managing building operations, the Command Centers help reduce equipment downtime, lower energy and maintenance costs and enhance occupant comfort.

"We are honored to be recognized with this award by the Business Intelligence Group," said Anuj Bhargava, Vice President of Aftermarket and Services, Carrier. "Our BluEdge Command Centers are redefining what world-class service looks like — delivering unmatched operational efficiencies, cost savings and peace of mind for our customers. This recognition is a testament to the power of predictive intelligence, our investment in digital innovation and the expertise of our global service teams. It reflects our unwavering commitment to helping customers unlock the full potential of their buildings — making them smarter, more resilient and more sustainable."

Carrier's BluEdge Command Centers offer tailored service options — from advisory support to fully managed services — to meet each customer's goals. Each month, the centers handle more than 10,000 proactive service requests identified through advanced system analytics — often before customers detect an issue. They also support more than 12,000 service technician calls monthly, accelerating repair and maintenance efforts. This proactive approach enables customers to swiftly address challenges and achieve their business objectives.

In 2024 alone, Carrier's BlueEdge Command Centers helped customers save an estimated more than $19 million* in operational costs and over 600 million kilowatt-hours of energy.

 For more information about Carrier and its award-winning customer service initiatives, visit www.corporate.carrier.com.

* Based on the industry standard of USD $500 per truck roll.

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

SOURCE Carrier Global Corporation