ST. LOUIS, Sept. 26, 2012 /PRNewswire/ -- Cassidy Turley, a leading commercial real estate services provider in the US, announced the 2012 Kingsley Associates tenant satisfaction survey reveals the company outperformed the Kingsley Index as a whole and improved from the 2011 results.
The Kingsley Index is formulated from client-driven surveys performed during the past 24-months and includes responses representing more than 1.5 billion square feet of commercial space. Kingsley's clients include 12 of the 15 largest office property owners and five of the top 10 industrial owners, as well as major real estate investment managers and service providers. Respondents rated satisfaction and service on a five-point scale.
"Client and tenant satisfaction are our top priorities. Comparing our performance to prior years and competitors gives us a benchmark leading to continual improvement," said Marla Maloney, Executive Managing Director, Principal of Property Management, Cassidy Turley. "Exceeding the Kingsley Index in the majority of categories further validates our efforts to improve service and the tenants' environment. It's especially rewarding given our rapid growth, momentum, and integration of new offices across the US."
"Scores that match the Kingsley Index or are higher indicate a high level of tenant satisfaction, which is always our goal," said Melissa Lane, Senior Vice President, Principal, at Cassidy Turley. "Of course, we always strive to improve our services, but scores near four or above are a good sign that we are moving in the right direction."
About Cassidy Turley
Cassidy Turley is a leading commercial real estate services provider with more than 3,600 professionals in more than 60 offices nationwide. The company represents a wide range of clients—from small businesses to Fortune 500 companies, from local non-profits to major institutions. The firm completed transactions valued at $22 billion in 2011, manages 455 million square feet on behalf of institutional, corporate and private clients and supports more than 28,000 domestic corporate services locations. Cassidy Turley serves owners, investors and tenants with a full spectrum of integrated commercial real estate services—including capital markets, tenant representation, corporate services, project leasing, property management, project and development services, and research and consulting. Cassidy Turley enhances its global service delivery outside North America through a partnership with GVA, giving clients access to commercial real estate professionals in 65 international markets. Please visit www.cassidyturley.com for more information about Cassidy Turley.
SOURCE Cassidy Turley