ALISO VIEJO, Calif., March 2, 2011 /PRNewswire/ -- CDI IT Solutions (CDI), a technology services delivery leader and a division of CDI Corp., today announced it will sponsor and deliver the keynote address at the HDI Orange County meeting on March 9, 2011.
HDI Orange County Meeting
Wednesday, March 9, 2011
Aliso Viejo, CA 92656
For large and small companies alike, driving high customer satisfaction results is a challenge many fail to manage. A common issue is revamping normal business operations in the current environment and implementing change that increases customer experience quality. By implementing an upside down strategy where the customer drives the customer experience through the Service Management Organization (SMO), a company creates an environment where every decision is made with a customer focus.
CDI's Robert Kleier will explore the benefits and pitfalls of melding Service Management with Customer Satisfaction. By relating CDI's strategic thinking to real world experiences and best practices, this presentation will provide the audience with a variety of ideas on how to transform a service desk in order to achieve high customer satisfaction.
FREE for HDI members, $10 for non-members (first meeting is free)
About CDI IT Solutions
Philadelphia-based CDI IT Solutions provides information technology consulting, project outsourcing and staffing to optimize a client's IT infrastructure, reduce overall IT costs, improve service levels and free up capital for strategic investment. Services include service desk and call center operations, application development and maintenance, quality assurance management and testing, network and systems support, program management services, IT risk management and IT security, and IT staffing and staffing program management. CDI IT Solutions is a division of CDI Corp., a leading provider of engineering and IT outsourcing solutions and professional staffing. Visit us at www.cdi-its.com.
SOURCE CDI IT Solutions