Challenge Your Score: Workera Debuts Score Appeal to Align Its AI Agent with Expert Human Judgment

Score Appeal brings human-in-the-loop into AI assessments, ensuring accuracy and confidence in verified skills data.

PALO ALTO, Calif., Sept. 25, 2025 /PRNewswire/ -- Workera, the AI-powered skills verification platform, today introduced Score Appeal, a way for individuals to request human review of their skills assessment results. Human experts (PhDs) in skill measurements review the appeals and determine their validity, helping continually align AI scoring with human judgment. Workera also expanded its platform with growth tracking and Japanese support, extending both the depth and global reach of skills verification.

"AI is reshaping how organizations measure skills, but adoption stalls if the results feel like a black box," said Taylor Sullivan, PhD, Head of Product at Workera. "With Score Appeal, Workera is bringing a human into the loop to build trust so both individuals and leaders can take action on skills data with confidence."

Score Appeal unites adaptive AI with a human-in-the-loop to create a trust layer. Workera supports a range of measurement approaches, including self-ratings, but its objective AI assessments paired with expert human review provide the most valid and reliable results.

Workera's team of human psychometricians and subject matter experts checks the responses and AI reasoning whenever a learner contests a result. These experts update results when appropriate and always share a rationale so learners understand every decision.

Each Score Appeal strengthens the platform itself, capturing edge cases that improve accuracy over time. This balance of scale from AI and context from human judgment establishes a new standard for verified skills intelligence.

"Score Appeal is not just a safeguard. It is how we align and further train our AI agents with expert human judgment," said Kian Katanforoosh, CEO of Workera. "It is not uncommon for our experts to debate at length whether our agent has scored someone accurately. Those debates are essentially evals that allow us to benchmark and improve our AI system. Soon our agent will be able to evaluate any skill more validly than the best group of human PhDs in measurement, while remaining aligned with best practices."

Skill Growth Insights
Skills are not static — they develop, accelerate, and sometimes stall. Just weeks after Sage learned to talk through voice-based assessments, it now helps organizations track the development of skills across their workforce. Most systems only capture a snapshot in time. Workera now makes growth observable, tracking verified progress from baseline to today.

Progress is measured with evidence: before-and-after scores, completion data, and the velocity of improvement. Leaders can now see who is building momentum and where it has slowed, grounding conversations in shared evidence rather than impressions.

Workera In Japanese
Sage, Workera's AI mentor agent, now verifies skills and provides support in Japanese. Translations have been reviewed for both technical and cultural accuracy, reflecting demand from enterprises that need consistent standards of verification across regions.

"Language should never be a barrier to proving what you can do," said Kian Katanforoosh, CEO of Workera. "By making Workera available in Japanese, we're taking a step toward a world where anyone can demonstrate their abilities in their own language and be recognized with the same clarity everywhere."

To learn how Workera can help you with skills-first workforce transformation initiatives in 2025, visit: workera.ai

For more on how Workera drives workforce transformation through verified skills, go to: workera.ai.

About Workera
Workera is pioneering the future of skills technology, reimagining how organizations align business needs with verified skills data to future-fit their workforce and accelerate productivity and innovation. Trusted by the Fortune 500 and recognized by World Economic Forum's Tech Pioneers, TIME's Best EdTech Companies 2025, Inc. 5000, and Josh Bersin's HR Tech AI Trailblazers, Workera leverages proprietary AI agents to deliver unparalleled insights into workforce capabilities, utilizing a state-of-the-art skills ontology and large language models for the most precise skill measurements available. Workera was named in Fast Company's Most Innovative Companies list for 2024 alongside Microsoft, Canva, and others leading the AI revolution. Learn more at workera.ai.

SOURCE Workera.ai