HOUSTON, Aug. 18, 2011 /PRNewswire/ -- Scott Fordham, president and chief executive officer, today announced that Champion Energy Services (www.championenergyservices.com) has again ranked highest in customer satisfaction among Texas residential retail electricity providers (REPs), according to the J.D. Power and Associates 2011 Texas Residential Retail Electric Provider Customer Satisfaction Study(SM) released on August 17, 2011.
The study, now in its fourth year, measures customer satisfaction with REPs in Texas by examining four key factors: price, billing and payment, communications and customer service. Champion Energy's overall satisfaction score is 745 on a 1,000-point scale, earning the company the highest score amongst its competitors and the highest overall satisfaction score in the four-year history of the study.
"The J.D. Power and Associates ranking is a coveted honor, and it reflects the value of Champion Energy's customer-focused business model," said Fordham. "Our company's around-the-clock customer care is structured to address the varying needs of Champion Energy's valued customers. The findings released yesterday in the 2011 J.D. Power and Associates study reflect Champion Energy's unwavering dedication to providing exemplary customer care and a positive customer experience."
According to the Public Utility Commission of Texas, approximately 55 percent of the 5.6 million eligible Texas residential customers were served by the non-utility affiliated retail electricity providers as of March 31, 2011.
About Champion Energy Services
Houston-based Champion Energy Services (championenergyservices.com) is the fastest-growing retail electricity provider in the nation and the largest REP never to have been affiliated with a utility. Champion Energy currently serves residential, commercial and industrial customers in deregulated electric energy markets in Texas, Illinois, Pennsylvania, Ohio and New Jersey and is slated to enter the Maryland market during the fourth quarter of 2011. The company serves 725,000 residential customer equivalents, with a peak load near 2,200 megawatts. Champion Energy is backed by the financial strength of Texas-based Crane Capital and EDF Trading North America, LLC. PUCT No. 10098, PA PUC license A-2009-2124113, Ohio PUC certificate 09-166E(1), Illinois (ICC) docket 10-0168 and New Jersey BPU license ESL-0082.
About J.D. Power and Associations
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car review and ratings, car insurance, health insurance, cell phone ratings and more, visit http://JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Scott Fordham, President & Chief Executive Officer
281.653.1813 - email@example.com
SOURCE Champion Energy Services