MIAMI, June 20, 2017 /PRNewswire/ -- This year's eMerge Americas Startup Showcase Early Stage Venture top prize was awarded to chirrp, Inc. for its innovative and dynamic AI-based conversation platform.
The annual eMerge Americas conference provides a platform for the advancement of technology, a forum for exchanging ideas, and a launch pad for innovation connecting Latin America, North America, and Europe. Chirrp was selected as the winner of the Early Stage Venture category by a panel of judges comprised of industry executives and venture capitalists, from a pool of nearly 200 entries for this year's award.
Chirrp is a multichannel conversational platform that uses the power of artificial intelligence and machine learning to deliver engaging interactions to customers. Chirrp provides solutions to key challenges for enterprises such as building stronger brand loyalty, driving additional revenue through upselling, and capitalizing on predictive and prescriptive data. The platform reduces the costs of delivering customer service, support and communications, while increasing customer satisfaction and loyalty.
"Today's customers don't want to be tied up on a phone call or limited by restrictive business hours; they need answers anytime, anywhere," says Mallesh Murugesan, co-founder and CEO of chirrp, Inc. "They are moving beyond email and web, adopting chat and voice technologies, and demonstrating a preference for convenient and relevant communications. Engaging consumers where they are now, via their preferred channel, should be a top priority for enterprises who want to build a loyal customer base and deliver compelling brand experiences. Our platform enables organizations to do just that," continued Murugesan.
Murugesan along with COO Steven Yuan, came up with the idea for chirrp while working with IBM Watson® technology. They realized that the limitations of current communication tools could be addressed through a flexible, intelligent framework. Their concept resulted in chirrp.ai, a sophisticated multichannel chatbot that uses machine learning and structured questioning to develop a personalized profile of each user, and continues to improve its understanding of each user, their attitudes, behaviors and needs, as they engage with the platform over time.
At the eMerge Americas conference, the chirrp team showcased the flexibility of the platform which can be used in any industry, from healthcare, financial services and tourism, to real estate, education, and government. Users can engage with the platform in their preferred channel such as Facebook Messenger, Amazon's Alexa, Skype, Slack, or simple SMS. Murugesan expressed his passion about chirrp: "We are excited about the possibilities of chirrp's platform. We believe that the more engaged your customers are, the better you can serve them and build brand retention and loyalty."
Chirrp is a multichannel conversational platform that uses the power of artificial intelligence and machine learning to deliver engaging interactions to customers. Chirrp enables enterprises to rapidly build intelligent conversations from several data sources like web content, knowledge bases, policies and procedures, FAQs, etc. Through ongoing interaction, the platform develops a personalized profile of each user, which can be used to target engagement and increase customer loyalty. With application across industries, chirrp enables companies to cut costs while delivering compelling brand experiences.
SOURCE chirrp, Inc.