Chubb Earns Top Marks in 2015 Advisen Claims Satisfaction Survey

WARREN, N.J., May 7, 2015 /PRNewswire/ -- The Chubb Group of Insurance Companies was ranked as the highest quality provider of primary casualty as well as management and professional liability claims services in the 2015 Advisen Claims Satisfaction Survey.

The survey of 544 risk manager and broker respondents identified the top three providers of claims services in three insurance lines: primary casualty (automobile liability, general liability and workers compensation); management and professional liability; and property. The evaluation was based on a variety of claims handling best practices. Chubb was ranked as the second highest quality provider of property claims services. 

In announcing the survey results, Advisen co-founder David Bradford, said, "At its core, an insurance policy is little more than a promise to pay claims. This study provides valuable insight into how well insurers are fulfilling that promise. This is enormously valuable information for brokers as they advise their clients, and for risk managers who are interacting with carrier claims departments and [third party administrators]."

"Chubb is proud to be recognized by the risk management and broker community as setting the bar for commercial claims handling practices," said Mark Korsgaard, executive vice president and worldwide claim officer for Chubb.  "Although an insurance contract is a promise to pay when a covered loss occurs, it doesn't provide an assurance that the claims experience will be extraordinary.  At Chubb, we remain focused on handling every claim with integrity, empathy, promptness, expertise and fairness—from the first notice of loss to final resolution."

About Advisen
Advisen is leading the way to smarter and more efficient risk and insurance communities. Through its information, analytics, ACORD messaging gateway, news, research, and events, Advisen reaches more than 150,000 commercial insurance and risk professionals at 8,000 organizations worldwide. The company was founded in 2000 and is headquartered in New York City, with offices in the United States and United Kingdom. Visit www.advisenltd.com to learn more.

About Chubb
Since 1882, members of the Chubb Group of Insurance Companies have provided property and casualty insurance products to customers around the globe. These products are offered through a worldwide network of independent agents and brokers. The Chubb Group of Insurance Companies is known for financial strength, underwriting and loss-control expertise, tailoring products for the needs of high-net-worth individuals and commercial customers in niche markets and select industry segments, and outstanding claim service.

The Chubb Group of Insurance Companies is the marketing term used to describe several separately incorporated insurance companies under the common ownership of The Chubb Corporation. The Chubb Corporation is listed on the New York Stock Exchange (NYSE: CB) and, together with its subsidiaries, employs approximately 10,000 people throughout North America, Europe, Latin America, Asia and Australia. For more information regarding The Chubb Corporation, including a listing of the insurers in the Chubb Group of Insurance Companies, visit www.chubb.com.

Contact:  Jodi Dorman
(908) 903-2608
Email:  [email protected]

SOURCE Chubb Group of Insurance Companies

Related Links

http://www.chubb.com