Chuck Kocher to talk about Delivering WOW Service at Business Excellence Forum

LAS VEGAS, July 7, 2011 /PRNewswire/ -- Delivering outstanding customer service should rank high on the list of priorities for any business, which is why ActionCOACH Chuck Kocher will be talking about how to deliver extraordinary customer service at the Business Excellence Forum.

Kocher will outline specific strategies as an effective way to face and overcome these challenges when he gives his presentation "Delivering Extraordinary (WOW) Service," at the 2011 Business Excellence Forum.

The 2011 Business Excellence Forum is the year's premier event for small business owners and entrepreneurs – offering a unique opportunity to discover cutting-edge business strategies from some of the top entrepreneurs, speakers and coaches in the world.

All of the speakers and workshops at the event are targeted to deliver high-impact and effective business growth and information to substantially grow small business income, profits and teamwork.

Both Les Brown and ActionCOACH Founder and Chairman Brad Sugars will speak at the event, in addition to a total of 11 additional speakers and coaches, including Kocher.

"Ask yourself, when was the last time you got really great service as a customer? I think service has slipped in this country and if businesses can create great customer service they can gain a major advantage over their competition," Kocher said.

So how did Kocher come to develop this idea?

"In my time with ActionCOACH, as a Business Coach and as a trainer, I've become a student of great companies. I've found that there is one common thread that all great companies share, the fact that they make extraordinary customer service a part of the very fiber of their company," Kocher said.

According to Kocher, there are six keys to delivering WOW service, but even if you follow those steps, there is only one opinion that matters, the customer's.

"This concept works for any type of size of business but the big difference is that great companies are connected to it. They live it and they use it every day. And that's why they are great companies."

Kocher's speech is just one presentation that will benefit those that attend the Business Excellence Forum, which will be held at the world famous Fontainebleau Hotel in Miami, Florida on August 19 and 20, highlighted by featured speakers Brad Sugars and Les Brown and sponsored by ActionCOACH, the world's number one business coaching firm.

SOURCE ActionCOACH