ChurnZero and Synthesia pioneer the future of AI-powered customer engagement

New integration revolutionizes customer interactions with lifelike, dynamic, personalized AI video experiences

WASHINGTON, March 18, 2025 /PRNewswire/ -- ChurnZero, the platform and partner for customer growth, has launched a groundbreaking integration with Synthesia, the leading AI video platform for business, that redefines how customer teams educate, engage and inspire their audiences. In a new first for a customer success platform, ChurnZero users can seamlessly embed AI-generated video content into their workflows to deliver impactful, hyper-personalized customer engagements that accelerate customer value and product adoption, driving retention, expansion, and revenue.

Synthesia's lifelike AI avatars—including custom avatars based on real team members—enable users to create compelling video messages in minutes, with no actors, cameras, or production skills required. Users can create and customize onboarding resources, walkthroughs and tutorials, feature announcements, executive communications, or renewal and expansion engagements in this attention-grabbing format, and use ChurnZero to deliver them with precision to the right customer at the right time. The benefits include:

• Captivating communications: Video's ability to engage and inform, combined with Synthesia's lifelike avatars, boosts response rates and knowledge retention.
  
  
• Targeted experiences: ChurnZero's automation, segmentation and customer insights allow for personalization at scale with a level of relevance that customers appreciate.
  
  
• Scale and efficiency: Synthesia's intuitive text-based editor and templates require no video production expertise to use, eliminating production bottlenecks.

"Straightforward, scalable, ultra-effective and remarkable, ChurnZero's integration with Synthesia is the frontier of customer engagement: a standout example of applying the latest in AI to achieve more with less," says You Mon Tsang, CEO and co-founder, ChurnZero. "From product walkthroughs to C-level communications to use cases we might not have imagined, we're excited to see how ChurnZero customers will use it to increase customer engagement, retention and revenue."

"Customer success is a perfect use case for AI-generated video," says Lee Beddows, VP of Customer Success, Synthesia. "Between Synthesia's cutting-edge technology and ChurnZero's intelligent targeting capabilities, our partnership unlocks a new era of AI-powered customer communications, where every interaction feels personal."

Find out more about ChurnZero's AI capabilities for customer teams at ChurnZero.

About ChurnZero

ChurnZero is the platform and partner for customer growth.

Our software provides game-changing capabilities to understand, strengthen, and grow your customer relationships. We do this by connecting AI, analytics, and automation to the customer experience.

ChurnZero's dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Businesses can deliver hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, so you can increase revenue and retention, and succeed at scale.

Along with product innovation, ChurnZero is known for its partnerships with customers. Your team will get award-winning customer success, training, implementation guidance, and support to help you deliver the best possible customer experience.

Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and Amsterdam.

Contact
Chris Pilbeam
[email protected]

SOURCE ChurnZero